Operations Manager

Major Responsibilities

• Demonstrated ability to read and review a profit and loss statement to identify areas of improvement
• Demonstrated ability to utilize computer and point of sale systems to maintain accurate inventory and manage the cycle count process
• Maintain inventory integrity by supervising the cycle count and inventory counting processes
• Affiliate with the General Manager in handling store level human resources or loss prevention issues as necessary
• Supervise the cashing handling practices and ensure necessary communications to the corporate finance department
• Cook the facility management to guarantee the safety and security of customers and employees
• Affiliate with the General Manager in staying within budget with respect to controllable expenses and drive profitability
• Afford brand standards and operating standards meet or exceed expectations to support brand consistency
• Achieve and maintain store presentation standards
• Engage customer focus during the pick-up and check-out process
• Handle claims and other KCM/MOD duties as needed
• Ensure maximum scheduling coverage especially during peak traffic periods
• Interface with corporate headquarters employees

Administrative

• Record-keeping and reporting of inventory, HR related matters and cash office records
• Manage web orders, including samples (ecommerce)
• Manage checkbook for P&L and assist the CEM with operational budget/spending and adherence
• Administer W/C matters and associated claims and maintains OSHA logs in coordination with the Store Support Center
• Warehouse/Logistics Direct/supervise truck appointments, communicate scheduling and manage scheduling issues (logistics)
• Involve in customer pick-ups, auditing storage and maintaining pre-sales/FDX
• Involved in sales reset in accordance with warehouse team (pack-out/overnight)

Management

• Review and assess the performance of associates on a timely basis
• Train, develop, supervise and define workload associates
• Ensure store adheres to COP/SOPs
• Manage direct reports to ensure performance
• Monitor associate retention and career development; communicate ideas to General Manager
• Address and document unsatisfactory performance and policy violations of associates through administration of disciplinary action and performance counseling
• Monitor, maintain and follow company policies; support company expectations and systems
• Available to open and/or close the store in an effective manner

Minimum Eligibility Requirements

• 3-5 years retail management experience and proven ability direct operations
• Ability to perform in a high volume, highly complex location
• Ability to demonstrate initiative and be a self-starter
• Demonstrated proficiency in recruiting, hiring, and training associates
• Excellent communication, interpersonal and analytical skills
• Ability to exercise independent discretion and judgment in managing a fast-paced environment adapting to change with a sense of urgency
• Must possess excellent customer service skills and work well under pressure

Working Conditions

• Occasional travel may be required including air and car travel
• While performing the duties of this job, the employee is frequently exposed to a warehouse environment and moving vehicles
• The noise level in the work environment is typically quiet to moderate
• Physical Work – Ability exert 30 – 60 pounds of force occasionally, and or 20-30 pounds of force frequently, and/or greater than negligible up to 20 pounds of force constantly to lift, carry push, pull, or otherwise move objects
• The employee is often required to use their hands and fingers, to handle or feel
• The employee is frequently required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl

Physical/Sensory Requirements

• Physical Work – Ability exert 30 – 60 pounds of force occasionally, and or 20-30 pounds of force frequently, and/or greater than negligible up to 20 pounds of force constantly to lift, carry push, pull, or otherwise move objects.
• The employee is often required to use their hands and fingers, to handle or feel.
• The employee is frequently required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.

Benefits & Rewards

• Bonus opportunities & career advancement opportunities at every level
• Programs that help you reach your financial goals: 401k with company match, Employee Stock Purchase Plan, and Referral Bonus Program
• Medical, Dental, Vision, Life, and other Insurance Plans (subject to eligibility criteria)
• Work-life Balance, Including Paid vacation and sick time for eligible associates
• Paid holidays plus a personal holiday
• Paid Volunteer Time Off that starts on Day 1
• Equal Employment Opportunity