Operations Manager

Job Title

About the role

Fiserv is a global leader in fintech and payments, connecting financial institutions, corporations, merchants, and consumers millions of times a day. As an Operations Manager, you will support payment facilitator and marketplace registration activity.

Responsibilities

• Manage payment facilitator and marketplace registration activities for clients, including reviewing requests, researching requirements, and coordinating submissions, follow-up actions, and escalations.
• Partner with sales, compliance, card brands, acquiring banks, sponsor banks, and clients to gather required information and documentation needed to complete registrations and annual reviews.
• Complete annual reviews for registered and approved payment facilitators and support yearly audits across sponsor banks.
• Maintain registration status, non-compliance activities, and reporting requirements, and provide updates to internal teams and external partners as needed.
• Research incoming inquiries and respond within defined service level agreement (SLA) timeframes.
• Participate in weekly, monthly, and ad hoc meetings and client calls related to potential registrations, new registrations, monitoring activity, and escalated issues.
• Review card brand rules and internal procedures, identify gaps, and update process documentation and reference materials to improve accuracy and consistency.

Requirements

• 6+ years of experience in payments, merchant acquiring, compliance operations, risk operations, or registration operations supporting client-facing processes.
• 6+ years of experience working with card brand rules, sponsor bank requirements, acquiring bank processes, or payment facilitator registration activities.
• 6+ years of experience researching operational issues, managing escalations, and coordinating with internal and external stakeholders to meet defined service level agreement (SLA) requirements.
• Experience preparing reporting, maintaining procedures, and supporting audits, annual reviews, or compliance monitoring activities.
• Ability to build effective working relationships across sales, compliance, banking partners, clients, and external organizations.
• Bachelor's degree or higher in business, finance, operations, compliance, or a related field, or equivalent combination of education, related experience and/or military experience.

Qualifications

• Experience supporting payment facilitator (PFAC) or marketplace registration programs.
• Experience working directly with card brands, acquiring banks, or sponsor banks.
• Experience in merchant services, payments operations, or financial services compliance.
• Experience using case management, workflow, or reporting tools to track registration and review activity.

Skills

Not specified

Benefits

Commensurate with experience

Pay

$75,000.00 - $108,000.00

Schedule

On-site Monday through Friday