Operations Manager

Job Summary

We are a forward-thinking flexible company that places our staff at the heart of what we do and you will find a warm welcome when you join our team. We are looking for an Operations Manager to join our team.

Department

Operations

Main Purpose

To oversee the day-to-day activities of the company, ensuring that the organization is managed and performing efficiently and effectively.

About the Role

SS Systems is a Fire and Security Company based in South Yorkshire. We install and maintain Fire Alarms, Intruder Alarms, Access Control, CCTV and ancillary systems throughout the country. Full time with a working week of 40 hours inclusive of a 30-minute unpaid lunch split over 5 days a week. This position is office and site based, with our office being based in Rotherham, South Yorkshire, sites are located all over the UK.

Responsibilities

• Operational Management
  • Lead and manage daily operations across installation, maintenance, and service teams.
  • Ensure all fire and security systems (e.g., fire alarms, intruder alarms, CCTV, access control) are delivered to required standards.
  • Drive operational efficiency and continuous improvement across service delivery.
• Team Leadership & Development
  • Manage and support engineers, supervisors, FLMs and administrative staff.
  • Conduct performance reviews, training, and development plans.
  • Foster a strong health & safety culture within the team.
  • Support recruitment, onboarding, and retention of staff.
• Compliance & Quality Assurance
  • Ensure compliance with relevant industry standards (e.g., BS5839, NSI/SSAIB requirements, ISO standards).
  • Maintain quality control processes and audit systems.
  • Monitor and improve KPI performance, including response times and first-time fix rates.
• Customer & Client Management
  • Act as a key point of contact for clients, ensuring high levels of service and communication.
  • Manage service level agreements (SLAs) and contract performance.
  • Resolve escalations, complaints, and operational issues effectively.
• Financial & Commercial Oversight
  • Manage budgets, cost controls, and profitability of operations.
  • Monitor job costing, margins, and financial performance.
  • Support pricing, quotes, and tender responses where required.
  • Identify opportunities for business growth and efficiency savings.
• Health, Safety & Risk Management
  • Ensure compliance with all health & safety regulations.
  • Conduct risk assessments and ensure safe working practices are followed.
  • Promote a proactive safety culture and incident reporting.

Requirements

• Proven experience in an operations or service management role within the fire and security industry.
• Strong technical understanding of fire alarm, CCTV, access control, and intruder systems.
• Knowledge of relevant UK standards and regulatory requirements.
• Excellent leadership, organisational, and problem-solving skills.
• Industry certifications (e.g., FIA, NEBOSH, IOSH).
• Results-driven and commercially aware.
• Strong leadership presence.
• Detail-oriented with a focus on quality.
• Proactive and adaptable.
• Customer-focused mindset.

Benefits

Full time with a working week of 40 hours inclusive of a 30-minute unpaid lunch split over 5 days a week. This position is office and site based, with our office being based in Rotherham, South Yorkshire, sites are located all over the UK.

Schedule

Full time with a working week of 40 hours inclusive of a 30-minute unpaid lunch split over 5 days a week.

Qualifications

To be successful you will have the following abilities:

• Proven experience in an operations or service management role within the fire and security industry.
• Strong technical understanding of fire alarm, CCTV, access control, and intruder systems.
• Knowledge of relevant UK standards and regulatory requirements.
• Excellent leadership, organisational, and problem-solving skills.
• Industry certifications (e.g., FIA, NEBOSH, IOSH).
• Results-driven and commercially aware.
• Strong leadership presence.
• Detail-oriented with a focus on quality.
• Proactive and adaptable.
• Customer-focused mindset.