Operations Manager

The Role

The Operations Manager oversees all operations of Elevo’s daytime support and after-school programs in their region. They motivate and inspire their team of Regional Program Managers and Site Success Managers, working within the Field Operations department and reporting directly to the Director of Operations.

Responsibilities

• Oversee the team of Regional Program Managers and Site Success Managers
• Provide support to team members to ensure programs are implemented appropriately and align with Elevo’s values and mission
• Ensure Regional Program Managers and coaches are trained on Elevo's curriculum and group management
• Support Regional Program Managers in resolving issues and implementing necessary procedures to improve programs, ensuring high-level customer satisfaction
• Conduct site visits as needed to serve as a support for the Regional Program Manager
• Liaise with multiple departments internally and externally for alignment on all program details
• Support the Regional Program Manager with coach evaluations and ongoing leadership training
• Complete administrative tasks to maintain company compliance and fulfill program hours (e.g., HR paperwork, terminations, COVID Compliance, shift auditing, rescheduling, etc.)
• Collaborate with Training Managers on strategies, professional development, and training sessions to optimize coach knowledge

Requirements

• Minimum of 4-6 years' experience in program and people management
• Visit sites in the region 2-3 times per week or as needed (more visits may be required)
• Associates' or Bachelor’s degree in Social Work, Human Services, Addiction Studies, or Psychology
• Experience in education, in-school programming, and/or enrichment programs for TK-6th grade
• Intermediate Microsoft Office 365 experience
• Strong program and people management skills
• Creative problem-solver, customer-focused, decisive, and action-oriented
• Comfortable delivering presentations to large groups of people

Benefits

• Health
• Dental & Vision
• No Cost, Short-Term Disability & Basic Life Insurance
• 401 (k) Plan (4% Employer Match)
• Generous PTO