Operations Manager

About the role

The Operations Manager is responsible for overseeing all operational functions at a designated location, including transportation, receiving, warehousing, and value-added services. This role ensures that operations are executed safely, efficiently, and in alignment with company strategy. The Operations Manager drives operational performance through continuous improvement, effective leadership, and strong cross-functional collaboration while maintaining high standards for safety, service, and productivity.

Essential Duties/Responsibilities

• Assess and analyze operations processes to identify opportunities to improve efficiency and minimize expenses
• Achieve operational objectives by reviewing metrics and pertinent information; make recommendations based upon the review; prepare and complete action plans and lead the implementation as needed
• Serve as the Operations Leader, leading all efforts to include strict adherence to Operational Excellence Audit Guidelines and established best practices. Position deliverables include, but are not limited to productivity improvement, policies enforcement, quality, service improvement, staffing to the required headcount, world-class training, and maintaining a safety-first culture
• Embrace lean and strict inventory management principles and processes to effectively manage inventory
• Oversee all Warehouse and Transportation operations, ensuring equipment and facilities are maintained at all times to ensure superior customer service expectations are met
• Provide customer service training to employees to promote and deliver superior customer service at all times
• Continually analyze processes, workflows, productivity, and staffing to lead Continuous Improvement initiatives
• Promote the health and welfare of employees and ensure proper safety protocols are followed
• Inspect what is expected. Hold teams accountable for results while leading by example in actions
• Lead cross functional teams in the development and execution of best practices and projects
• Evaluate direct reports for continued growth and all functions for cross training opportunities. Implement mentoring, cross training, and bench development principles while leveraging EMS University and external resources
• Ensure all team members work in a safe and productive manner

Requirements

• Education: Bachelor’s degree (B.A.) from a four-year college or university or equivalent work experience
• Excellent organizational and planning skills
• Ten years of warehouse supervisory experience
• Certified forklift or Raymond operator
• Computer and internet research skills
• Ability to prepare and adhere to a budget
• Attention to detail and accuracy
• Extremely resourceful and ability to show initiative; use internal resources to achieve desired results
• Able to work independently
• Able to exercise effective judgment, sensitivity, and creativity to changing needs and situations
• Able to establish and maintain healthy working relationships with people in course of work

Qualifications

• Experience in managing and improving warehouse operations
• Strong leadership and interpersonal skills
• Knowledge of warehouse management systems and processes
• Ability to manage budgets and forecast expenses
• Experience with inventory management and lean principles
• Strong communication and problem-solving skills
• Ability to work independently and manage multiple tasks simultaneously
• Experience with safety protocols and compliance

Skills

• Leadership
• Strategic Planning
• Project Management
• Inventory Management
• Customer Service
• Continuous Improvement
• Team Leadership
• Operational Excellence
• Health and Safety

Benefits

Not specified

Pay

Not specified

Schedule

Not specified

Application Instructions

To apply for this position, please paste your resume here or attach your resume file.

To comply with government reporting requirements, we are providing this statement to you as requested by the Uniform Disclosure Act. The information contained in this statement is accurate to the best of our knowledge. If you believe there is an error in this statement, please notify us immediately.

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

• Alcohol or other substance use disorder (not currently using drugs illegally)
• Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
• Blind or low vision
• Cancer (past or present)
• Cerebral palsy
• Deaf or serious difficulty hearing
• Diabetes
• Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
• Epilepsy or other seizure disorder
• Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
• Intellectual or developmental disability
• Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
• Missing limbs or partially missing limbs
• Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
• Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
• Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
• Partial or complete paralysis (any cause)
• Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
• Short stature (dwarfism)
• Traumatic brain injury

This survey should take about 5 minutes to complete.