Operations Manager

About the role

The Service Department runs the revenue engine of DuraServ. You are the Architect, overseeing day-to-day operations, project execution, budget management, and team development.

Responsibilities

• Schedule technicians, dispatch work orders, manage backlog, and coordinate service calls with precision.
• Oversee project execution from start to finish, ensuring timely completion and adherence to quality standards.
• Manage fleet planning and maintenance, including DVIRs, DOT compliance, and cost control.
• Develop and execute individual development plans for team members, driving retention and performance.
• Monitor and drive department Key Performance Indicators (KPIs), improving efficiency and quality continuously.
• Partner with branch sales leadership to meet revenue commitments and customer expectations.
• Maintain positive relationships with internal teams and external customers, serving as the operational escalation point.

Requirements

• Previous leadership experience managing people and developing professionals.
• At least 5+ years of experience in service operations, field service management, or a related operational leadership role.
• Demonstrated ability to manage department budgets, control costs, and drive financial performance.
• Working knowledge of fleet management and DOT compliance requirements.
• Proficiency with Microsoft Office 365 for reporting, scheduling, and operational analysis.
• Valid driver's license for job site visits and 10% travel.

Preferred

• A high school diploma or equivalent.
• An associate or bachelor's degree.
• Experience with technician scheduling, dispatch, and work order management systems.

Benefits

• Competitive compensation commensurate with experience and scope.
• Full benefits package: medical, dental, vision, and 401K with company match.
• Company-provided life insurance, short-term and long-term disability.
• Department and team to build with authority and support to do it right.
• Visibility to branch and regional leadership impacting the P&L.
• National infrastructure and resources behind a local leadership role.
• Culture that rewards accountability, retention, and continuous improvement.

Pay

Compensation is commensurate with experience and scope.

Schedule

This is NOT a remote or hybrid role. On-site leadership presence is required.