Operations Manager

DK Security is Michigan’s fastest-growing security company. Established in 1995, we began as an investigations firm and quickly expanded to provide uniform security, event staff security, loss prevention services, and more based on the needs of our clients. We offer opportunities for growth, development, and teamwork in a professional setting that serves a critical purpose.

About the role

Operations Managers provide leadership and management for our contract and temporary security contracts in an assigned region. This role is ideal for someone with supervisory experience who enjoys a flexible schedule, light travel, and fieldwork. Some positions are armed, requiring a Concealed Pistols License. You will report directly to the Director of Operations and oversee Site Supervisors and Security Officers.

Responsibilities

• Oversee relationships between client contacts and assigned assistant operations managers.
• Ensure Supervisors complete the required number of site visits and outfit employees appropriately.
• Maintain positive relationships between Supervisors and employees.
• Complete performance-based written appraisals of subordinates based on published Post Orders.
• Implement progressive disciplinary actions for subordinate violations.
• Work in a billable capacity and maintain employee training compliance.
• Coordinate with Human Resources to recruit and deploy high-quality staff.
• Oversee all temporary assignments in your designated region.
• Manage overtime, payroll, and site visits.
• Participate in scheduled staff meetings.
• Maintain on-site incident reports and site equipment/uniforms.
• Be available on-call to receive calls from subordinates.
• Support business development initiatives and perform other assigned duties.

Requirements

• Good moral character with no felony convictions or misdemeanor convictions for criminal/sexual conduct, theft, assault, or crimes of moral turpitude.
• Bachelor’s Degree in Criminal Justice, Business Administration, or related field (preferred; concentration in Security Management is a plus).
• Minimum of 2 years’ experience as a security manager or above in government or corporate service (highly desirable).
• Must have (or be willing to obtain) a Concealed Pistols License (CPL).
• Impeccable grooming and professional appearance.
• Excellent customer service, verbal, written, and interpersonal communication skills.
• Ability to perform basic mathematical calculations.
• Proficiency in Microsoft Office (Word, Excel, Outlook, etc.).
• High School Diploma or GED required.
• Michigan Concealed Pistol License (CPL) and LEOSA Credential required.

Supervisory experience in the security industry is highly preferred. Internal candidates with active disciplinary actions will not be considered.

Schedule

• 1st Shift, Monday–Friday (shift times may vary to fit business needs).
• 40+ hours per week (Full-Time).
• Flexible availability required.

Pay

Starting at $47,000 salaried, including site pay for any billable coverage beyond normal working hours (8:30 AM to 5 PM).

Benefits

• Medical Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Paid Vacation
• Paid Holidays
• Short Term Disability
• 401K/403b Plan