Operations Manager

About the role

The Operations Manager is accountable for the overall operations, direction, and success of a rapidly growing workforce accommodations construction operation. The facility will launch at approximately 500 rooms and is expected to scale up to 2,000 rooms.

Responsibilities

• Provide overall leadership and accountability for daily site operations and long-term performance
• Ensure maximum client and guest satisfaction through consistent, high-quality hospitality services
• Uphold and enforce Dexterra standards related to food quality, service consistency, cleanliness, and Health & Safety programs
• Lead and support hiring initiatives, onboarding, and performance management in collaboration with Human Resources
• Deliver financial oversight, including revenue forecasting, budget development, and cost control
• Develop and manage staffing plans and schedules aligned with client forecasts and operational demand
• Ensure profitability and financial discipline through strict adherence to approved budgets
• Provide clear direction and delegation to support smooth daily operations across all departments
• Act as the primary point of accountability for the client relationship and operational outcomes

Qualifications

• Broad senior-level operational leadership experience in large-scale hotels, resorts, workforce accommodations, or comparable environments
• Experience holding senior operational leadership roles with accountability for multiple service streams
• Post-secondary education in business, hospitality, or a related discipline
• Strong financial acumen, including budgeting, forecasting, and revenue analysis
• Proficiency with Microsoft Office and experience with hospitality or facilities management systems
• A high degree of ownership, empathy, customer service, and responsiveness to guest and client needs
• Comfortable operating in fast-growth, high-complexity environments and leading teams through scale-up