Operations Manager

About the role

The Operations Manager is a member of the Store Management team, supporting the Store Manager in the total leadership and strategic operation of a CVS/pharmacy store. Key responsibilities include overall store management, supervision, and policy implementation; sales and inventory management; employee staffing, training, and development; financial management; and customer service leadership.

Responsibilities

• Support the Store Manager with actions plans for operational and service improvement
• Manage, supervise, and direct activities of the store's crew
• Communicate information to store crew and supervisors in an open and timely manner
• Assist customers with their questions, problems, and complaints
• Promote CVS customer service culture (greet, offer help, and thank)

Requirements

Essential functions include managing and leading others, working effectively with store crews, supervising, assigning, and directing activities; communicating information; and supporting the Store Manager with operational and service improvement plans. Leadership, supervision, and influencing skills are required, along with deductive reasoning, advanced analytical, and computer skills.

Qualifications

• Deductive reasoning ability, advanced analytical skills, and computer skills
• Advanced communication skills, leadership, supervision, and influencing skills
• Experience as a retail manager or supervisor preferred but not required
• High School Diploma or equivalent

Preferred Qualifications

• Experience as a retail manager or supervisor

Pay

The Typical Pay Range For This Role Is $24.29 - $38.29. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

Schedule

Ancillary information about the schedule is provided in the job description.

Benefits

The position is eligible for a comprehensive benefits package including medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Details about available benefits are provided during the application process and on Benefits Moments.