Operations Manager

Responsibilities

• Supervise and coordinate daily warehouse activities, including receiving, storage, order fulfillment, and shipping, to ensure timely and accurate execution of tasks.
• Develop and implement operational policies, procedures, and standards to streamline workflow, improve productivity, and enhance overall efficiency.
• Manage reports, statistical analysis, and daily P&L reporting. This may include participating in daily P&L calls with Corporate management.
• Maintain inventory levels, track stock movements, and optimize inventory management processes to minimize stock outs, overstock, and inventory holding costs.
• Meet or surpass daily Key Performance Indicators (KPIs), with accurate reporting that consistently exceeds customer expectations.
• Lead and motivate warehouse staff, providing guidance, training, and performance feedback to foster a positive and high-performing team culture.
• Collaborate with cross-functional teams, such as logistics, procurement, and customer service, to coordinate warehouse operations and address customer needs and requirements.
• Communicate effectively with Corporate management and customers to ensure adherence to Service Level Agreements (SLAs), meet customer expectations, and promptly resolve any issues that may arise.
• Engage in employee relations initiatives, promptly addressing and resolving employee concerns to maintain a positive work environment.
• Provide the next level of support for escalated issues during work shifts.
• Collaborate with Corporate to facilitate escalations involving corporate resources (IT, network, etc.) for troubleshooting or process improvement purposes.
• Utilize warehouse management systems (WMS) and other technology tools to track inventory, monitor performance metrics, and generate reports for analysis and decision-making.
• Ensure compliance with health and safety regulations, company policies, and industry standards to maintain a safe working environment for employees and visitors.

Requirements

• Minimum 5+ years of leadership experience (preferably in a high-volume, fast-paced production, manufacturing, distribution, warehousing or service environment), including experience working with P&L/budgets.
• Proficient in managing a demanding workload, prioritizing tasks and consistently meeting deadlines.
• Strong analytical and numerical skills, with the ability to analyze data, identify trends, and make data-driven decisions.
• Capable of working independently and engaging proactively within the warehouse setting.
• Proficiency in warehouse management systems (WMS), inventory control software, and MS Office.
• Strong leadership and interpersonal skills, with the ability to effectively communicate, motivate, and influence individuals at all levels of the organization.
• Educational Requirements: Bachelor's degree preferred in a related field or equivalent hands-on experience.
• Physical Demands and Working Conditions: Warehouse environment. Weekly pay every Thursday, Monthly Incentive Bonus, Positive, team-oriented, inclusive workplace, Health, Dental, Vision, & Prescription Coverage, Paid holidays, vacation, & sick/personal time, Benefits, Health insurance, Dental insurance, Vision insurance, 401(k), Life insurance, Disability insurance, Employee assistance program, Flexible spending account, Tuition reimbursement.

Qualifications

• Work Authorization: United States (Required)
• Age: Must be 18 years of age

Skills

• Project Management
• Communication Style-Flexing
• Warehouse Management Systems (WMS)
• Inventory Control Software
• Microsoft Office

Benefits

• Weekly pay every Thursday
• Monthly Incentive Bonus
• Positive, team-oriented, inclusive workplace
• Health, Dental, Vision, & Prescription Coverage
• Paid holidays, vacation, & sick/personal time
• Benefits, Health insurance, Dental insurance, Vision insurance, 401(k), Life insurance, Disability insurance, Employee assistance program, Flexible spending account, Tuition reimbursement

Pay

CTDI offers an excellent compensation and benefits package and has been a growing leader in the telecommunications field for over 40 years.

Schedule

1st Shift: 7:00am - 3:30pm, Monday-Friday