Operations Manager

Job Summary

As an Operations Manager, you will be responsible for the day-to-day member and team experience within your club. From new member onboarding to staff training and performance coaching, you’ll ensure smooth daily operations while driving key business results. You’ll play a critical role in member sales, retention, and satisfaction—while supporting the General Manager in hitting all membership goals.

Key Responsibilities

• Deliver an exceptional first impression every day by ensuring a positive, welcoming environment for members and staff.
• Drive member integration and sales performance by leading kickoff sessions, boosting booking and participation percentages, and supporting ACH setup and account management.
• Support retention efforts through cancel-save processes, follow-up calls with cancelled members, and month-over-month cancel reduction strategies.
• Coach and assist staff on sales techniques to improve conversions, ACH enrollment, referrals, and duplication.
• Organize and execute member engagement events, including monthly appreciation parties, social media initiatives, and community-building activities.
• Manage operational details such as cooler/drink inventory, member billing updates, and reporting accuracy.
• Conduct weekly leadership meetings with club leaders (GM, AGM, PTM, GFM) to review performance, address challenges, and drive accountability.
• Oversee implementation and follow-up on all cleaning systems and protocols to maintain Crunch’s high standards.
• Review daily and monthly performance reports to identify opportunities for improvement and provide training/development solutions.
• Actively support the General Manager in achieving all membership unit and revenue targets.

About CR Fitness

CR Fitness is a leading franchisee of Crunch Fitness. The company is rapidly expanding its club footprint throughout Florida, Georgia, North Carolina, Tennessee, Texas, and Arizona and is led by a veteran management team with over one hundred years of combined experience in the fitness industry. With a comprehensive fitness offering and affordable price point, Crunch Fitness offers unmatched value to its members regardless of fitness level and is well positioned to take advantage of consumers’ increasing focus on health and wellness.

Benefits & Perks

• Competitive hourly pay, bonus opportunity, and growth opportunity in a rapidly expanding company
• Medical, Dental, and Vision Insurance
• 401(k) with match
• Paid Time Off (PTO)
• Life Insurance & Short-Term Disability
• Free Crunch Fitness Membership
• Discounted Personal Training Sessions
• Ongoing training and career development opportunities