Operations Manager

Role Overview

Under the general direction of Managing Director, operates, improves, and effectively manages a unit responsible for selling and delivering specified services.

Responsibilities

• Provides direction and supervision to Team Managers.
• Assists Managing Director in development of sales plan and coordinates local sales efforts with national and regional sales plans.
• Directs sales solicitation activities of Team Manager personnel.
• Recruits, selects, orients, hires, coaches, counsels, disciplines, and evaluates the performance of service hub employees.
• Encourages and monitors compliance with continuing professional education of service center personnel.
• Insures personnel records of employees are maintained in accordance with corporate policies.
• Maintains product quality through compliance with service standards and client instructions.
• Completes file re-inspections and audits as requested.
• Monitors and improves efficiency of unit operations.
• Assists Managing Director in establishing business plan and budget for unit.
• Ensures timely closing and billing of files.
• Monitors both billed and unbilled inventory to meet business unit DSO (Days Sales Outstanding) objectives.
• Participates in industry organizations and functions and upholds image of corporation.
• Stays abreast of changes in industry.
• Upholds the Crawford Code of Business Conduct at all times.
• Participates in special projects or performs duties in other areas as requested.

Qualifications

• College degree or an equivalent combination of education and experience.
• Previous experience delivering the services and/or supervising the delivery of services offered by the branch office; previous management experience required.
• Strong verbal and written communication skills.
• Ability to effectively manage, supervise, and develop employees.
• Thorough knowledge of services being delivered by branch office.
• Personal computer skills.
• Good organizational and interpersonal skills.
• Position must be based in the same location as the AVP Managing Director.
• Annual minimum revenue threshold of 7.0 million.
• Appropriate compliment of management and staff.
• A willingness to relocate.
• Must have valid driver's license; maintenance of adjuster's license.
• Must complete continuing education requirements as outlined by Crawford Educational Services and jurisdiction of branch office.
• A variable schedule including on-call may be required.
• Depending on case load you may be required to work beyond normal business hours when necessary.
• Travel may be required during/outside of normal business hours when necessary.

Benefits

• Competitive base pay.
• Bonus/Incentive Pay and other Performance-Based Rewards, if applicable.
• Medical, Dental and Vision Plans.
• Prescription Drugs.
• HSA, HRA, and FSA Accounts.
• Paid Holidays, Vacation and Sick Leave.
• 401(k) Retirement Plan.
• Tuition Assistance.
• Paid Parental Leave.
• Supplemental Health Benefits.
• Enhanced Mental Health Support (at no cost).
• Virtual Physical Therapy (at no cost).
• Caregiving Services (at no cost).
• Life Assistance Program (at no cost).
• Training programs that promote continuous learning and career progression while enhancing job performance.
• Sustainability programs that give back to the communities in which we live and work.
• A culture of respect, collaboration, entrepreneurial spirit and inclusion.