Operations Manager

HERE'S WHAT YOU'LL DO

• Demonstrate the Core Values of Comfort Research in daily actions, execution of tasks, and interactions with others.
• Develop and implement production plans that align with customer demand, inventory goals, and budget forecasts, while ensuring customer expectations are consistently met.
• Monitor production processes to ensure compliance with quality standards and regulatory requirements.
• Optimize production workflows to maximize efficiency and minimize waste.
• Cook up coordination with the Supply Chain team to ensure the timely availability of raw materials and components.
• Provide leadership, direction, and development opportunities to production staff, including leads, operators, and production line workers.
• Foster a culture of teamwork, accountability, and continuous improvement.
• Conduct performance evaluations and provide training and development opportunities for team members.
• Address employee concerns and maintain a positive work environment.
• Implement and enforce safety protocols to minimize workplace accidents and ensure compliance with occupational health and safety regulations.
• Conduct regular safety audits and inspections to identify hazards and implement corrective actions.
• Establish and maintain quality control procedures to ensure products meet specifications and customer expectations.
• Responsible for executing compliance audits and ensuring readiness. Provides support to others during external audits as needed.
• Investigate and address root causes of quality issues and implement corrective actions to prevent recurrence.
• Identify opportunities for process optimization, cost reduction, and productivity improvement.
• Champion a culture of continuous improvement by mentoring staff in Lean tools and collaborating with cross-functional teams to implement impactful Lean initiatives.
• Analyze production data to identify trends, improve performance, and guide strategic decisions. Develop and manage risk mitigation plans to ensure operational stability and compliance.
• Identify cost-saving opportunities and implement strategies to control expenses while maintaining quality and efficiency.
• Monitor financial performance against budget targets and analyze the P&L impact of operational decisions, reporting key insights to senior leadership.
• Act as the true owner of the business and the Grand Rapids site, demonstrating accountability for overall performance, fostering a strong culture, and driving continuous improvement across all areas.
• Support the Operations team in shared goals and initiatives.

BENEFITS

• Generous Paid Time Off (PTO) plan that begins accruing upon hire for eligible Ambassadors
• Culture Awards program with opportunities to win cash prizes or extra PTO in addition to company-wide recognition
• Several paid holidays throughout the year
• Employee Assistance Program
• Growing family bonus & extra PTO for new parents
• Referral Bonus program
• 401(k) program with a generous company match
• A variety of health insurance plans to choose from with company contributions to premiums
• Dental, vision, and other ancillary insurance coverages available
• Company-paid Short-Term Disability coverage
• Company-paid Life Insurance policy
• Free product allowances & product discounts