Operations Manager

Daily Responsibilities

• Negotiation of rates with common carrier representatives
• Running site with safety and efficiency as priorities
• Writing and balancing daily bank deposits
• Creation of daily work logs and transmission of same to corporate
• Audit of daily labor and billing reports
• Ensure customer needs are met on a daily basis
• Document and resolve any customer service or associate issues daily
• Ensure all associates follow policies and work rules including safety work rules
• Hold weekly safety meetings and ensure associate participation
• Assist in managing Site and Departmental budget
• Scheduling associate shifts based on customer requirements
• Interview, hire, and train new associates
• Supervise timely and accurate data entry for all services performed
• Complete daily closeout, including cash balancing, data upload, and payroll record administration according to policies and standard operating procedures

Qualifications

• Must be very flexible with shift start times as well as days worked, including weekends and holidays
• 3 years of management and leadership experience in an industrial setting
• Ability to train, coach, and mentor warehouse associates
• Strong organization and prioritizing skills
• The ability to make decisions, problem solve, prioritize assignments and direct the workforce in an ever-changing, warehouse environment
• The ability to manage budgets; read and interpret P&L statements; and prepare related management reports
• Intermediate PC skills with knowledge of Excel, Word, Outlook and PowerPoint
• Excellent aptitude in estimating rates and adding and subtracting mentally while constantly multi-tasking

Physical Requirements

• Ability to walk and stand for extended periods of time
• Ability to lift up to 75 lbs

Education and Experience

• Warehousing, Logistics, Supply Chain or Third Party experience preferred
• BS/BA Degree or Associates Degree with Equivalent Experience is a plus but no required
• Excellent interpersonal communication, leadership, and customer service skills
• Proven track record in supervision of warehouse employees including Hiring, Training, and Termination
• Proven experience in providing high levels of customer service to internal and external customers
• College degree is a plus