Operations Manager

Requirements

Must be authorized to work in the United States.
Requires travel throughout the Bay Area (vehicle and driver's license required)
Full-time, exempt position
Occasional evenings and weekends required

Qualifications

Minimum five years of full-time experience directly managing organizational operations across multiple functions (e.g., HR, finance, IT, facilities, compliance); nonprofit experience strongly preferred.
Demonstrated track record of supervising staff and managing cross-departmental workflows.
Proven success in strategic planning, systems improvement, and organizational development at the organizational level (not only departmental or project-based)
Proficiency in using data and performance metrics to evaluate effectiveness and guide decisions.
Strong analytical, problem-solving, and written/oral communication skills.
Flexibility to adapt to evolving organizational priorities and a fast-paced environment.
A hands-on leader: ready to pitch in on everyday tasks and work alongside the team when needed.
Deep commitment to CAIR-SFBA's mission of defending civil rights and empowering immigrant communities.

Responsibilities

• Lead and supervise Operations staff;
  Provide oversight to other teams in managers' absence;
  Represent the Executive Director internally and externally when delegated;
  Serve on the Management Team by attending regular meetings, advising executives, and advancing strategic plan deliverables;
  Cultivate and maintain relationships with community leaders, board, donors, and vendors.
• Ensure smooth day-to-day functioning of the organization and facility;
  Manage CAIR-SFBA's office building, assets, supplies and equipment, contracts, insurance, permits, pest control, utilities, and renovations;
  Oversee logistical needs for flagship programs, including budgets, permits, COIs, and security;
  Adequate operational staffing for office and events;
  Manage vendor contracts and records;
  Monitor compliance with laws and organizational policies;
  Resolve potential issues proactively;
• Lead adoption of new technologies, systems, and processes;
  Maintain operational calendar;
  Participate in statewide Operations Committee to align shared processes.
• Efficiently manage departmental workflows and optimize inter-departmental communication;
  Improve reporting, workflows, inter-departmental communication, and planning systems;
  Partner with leadership to develop processes and drive organizational culture shifts;
  Oversee staff training budgets, professional development goals, and annual planning sessions;
  Anticipate and resolve organizational challenges;
  Implement scalable controls across functions.
• Develop and manage annual and departmental budgets with ED, Treasurer, and managers;
  Oversee daily financial management, reporting, reserves, accounts, and expense processing;
  Coordinate with Bookkeeper, Development staff, and Programs team on audits, fundraising finances, grant budgets, donor services, and sponsorships;
  Manage banking relationships;
  Implement cost-saving measures and optimize resources.
• Oversee payroll, benefits, performance management, employee records, policies, and compliance with safety and employment law;
  Lead recruitment, hiring, onboarding, and offboarding processes;
  Manage career progression systems and retention strategies;
  Collaborate statewide on HR initiatives to enhance engagement and culture.
• Direct IT systems and infrastructure, and manage relationships and projects with technology vendors;
  Ensure cybersecurity;
  Manage hardware/software upgrades;
  Integrate emerging tools (including responsible AI).
• Partner with ED and Communications Manager on marketing strategies;
  Manage production and final review of internal and external reports.
• Support organization-wide planning, communications, and program delivery;
  Coordinate logistics for staff, management, and board meetings; annual convenings; and events.

Benefits

Compensation in the range of $93,000-112,000 annually, commensurate with experience;
Full paid Kaiser Health Insurance and Blue Cross PPO Dental Plan for employee and dependents;
12% employer match on 401(k) plan;
12 paid holidays, 10 sick days, and 12 vacation days.