Operations Manager

Key Responsibilities

• Lead daily warehouse operations to ensure safe, efficient, and accurate execution.
• Supervise, coach, and develop Inbound and Outbound Supervisors.
• Ensure timely and accurate inbound, outbound, and exception processing.
• Review and validate shipment reports, forecasts, and operational data.
• Develop and utilize labor and volume forecasts to support staffing, scheduling, and workload planning.
• Analyze historical data and customer projections to anticipate capacity needs.
• Monitor KPIs, productivity trends, and forecast accuracy to drive operational decisions.
• Enforce SOPs, OSHA regulations, and safety standards.
• Conduct regular safety and quality audits.
• Champion a safety-first culture through training and accountability.
• Optimize warehouse layout, space utilization, and labor efficiency.
• Resolve operational issues and customer concerns.
• Lead process improvement initiatives to support cost control and service levels.
• Recruit, train, coach, and discipline team members as needed.
• Promote cross-training and workforce flexibility.
• Partner with senior leadership on operational planning and service strategy.

Qualifications

• Bachelor’s degree in Supply Chain, Business, or related field preferred.
• 5+ years of warehouse or logistics experience.
• 2+ years in a supervisory or management role.
• Strong knowledge of warehouse operations, safety, and compliance.
• Experience with forecasting, capacity planning, and performance metrics.
• Hands-on experience with WMS, ERP, and reporting tools.

Skills & Competencies

• Strong operational leadership and people management skills.
• Data-driven decision-making and analytical thinking.
• Experience translating forecasts into staffing and execution plans.
• Clear and effective communicator with conflict resolution skills.
• Proficiency in Microsoft Office and warehouse systems.
• Ability to manage multiple priorities in a fast-paced environment.
• Solid understanding of OSHA and warehouse safety requirements.

Benefits

• Competitive benefits package.
• Benefits eligibility begins after 90 days of employment.
• PPE Requirements: Steel-toe or composite-toe boots required. Safety vest and additional PPE provided by BWT.

About BWT Logistics

BWT Logistics is a leading third-party logistics (3PL) provider with over 40 years of experience delivering customized transportation, warehousing, and supply chain solutions. Headquartered in Atlanta, GA, we operate multiple U.S. locations and are known for operational excellence, safety, and long-term customer partnerships.