Operations Manager
Bug Out Service, LLC · North Carolina, United States · 1 wk ago
Customer ServiceFull-time
Benefits
Start Day 1 for Full-Time Colleagues - No Waiting Period! For more information about our benefits, see below!
Principal Duties and Responsibilities
- Oversee ongoing technician training, coaching, development, and regular cadence of accountability, in order to maximize technician success and retention
- Recruit / hire residential and/or commercial pest, termite, specialty, and lawn technicians to maintain appropriate staffing levels
- Review and evaluate ongoing technician performance (via ride-a-longs and audits)
- Respond diligently and compassionately to customer concerns
- Ensure overall service quality to maximize customer retention
- Fill in periodically on customer appointments to help close any temporary staffing gaps
- Monitor branch scheduling and ensure customer appointments are completed efficiently and effectively
- Maintain safety standards and ensure all operations are in regulatory compliance
- Monitor and maintain inventory levels of pest / termite control and home services products
Qualifications
- Adept at problem solving and identifying practical solutions
- Good aptitude for basic/intermediate math, for calculations related to sales/service
- Strong communication skills (verbal, written, presenting)
- Ability to build rapport easily and establish trust with customers and employees
- High school diploma (or GED)
- Maintain licenses/certificates as required by federal, state, and/or local regulations
- Valid driver’s license
Skills
- Problem-solving
- Leadership
- Customer service
- Mathematics
- Communication
Benefits
- Professional and Personal Growth
- Training and development programs
- Tuition Reimbursement
- Health and Wellness
- Medical, Dental, Vision, Disability, and Life Insurance
- 401(k) retirement plan with company-matching contributions
- Vacation days & sick days
- Company-paid holidays & floating holidays
- Health benefits
- Savings and Retirement
Pay
Details about pay are not specified in the provided job posting.
Schedule
Details about the schedule are not specified in the provided job posting.