Operations Manager

Job Description

Daily Operations: Own day-to-day home office operations, establishing and refining standard operating procedures (SOPs) to enhance productivity and efficiency.

Execution & Quality Assurance: Drive operational discipline across project lifecycles to ensure consistent, high-quality results for clients.

Cross-Functional Collaboration: Act as the primary bridge between departments, ensuring seamless alignment and support for corporate initiatives.

Project Tracking: Maintain and optimize a centralized project management system, tracking key milestones and delivering progress updates to senior leadership.

Issue Resolution: Serve as the primary point of contact and escalation path for client inquiries, building-related issues, and internal workflow bottlenecks.

Qualifications

• Education: Bachelor’s degree in Business Administration, Project Management, or a related field preferred.
• Experience: 4+ years of progressive experience in business operations, office management, project coordination, or an operational leadership role.
• Proven track record of directly supervising staff.
• Technical Proficiency: Advanced expertise in Google Workspace and hands-on experience utilizing modern project management and CRM platforms.
• Financial Acumen: Proficiency in budget administration, basic accounting principles, accounts receivable, financial tracking, and cost-benefit analysis.