Operations Manager

About the role

Provides oversight in all areas of the store to assist Store Director with operating a convenient, friendly, and clean shopping experience. Leads and provides guidance to Service Specialists and performs training as needed.

Responsibilities

• Carries out management responsibilities including interviewing, hiring, training and developing partners; planning, assigning, and directing work; appraising performance, rewarding, and disciplining partners; scheduling, addressing complaints, and resolving problems.
• Reviews historical data to predict future sales from ads and promotions.
• Manages inventory using item management processes to ensure satisfactory in-stock levels.
• Reviews profit and loss, sales, shrink, and labor data; provides verbal or written summary to upper management regarding any related issues.
• Checks inventory on trucks, unloads products, and ensures accuracy of inventory, product ordering, and associated paperwork.
• Opens/closes store as assigned, ensuring proper procedures are followed.
• Inspects product for quality control and food safety standards; adheres to all governmental product origin labeling.
• Prepares, makes, and verifies accuracy of store deposits and change orders.
• Balances register tills and remains current on tender policies and procedures related to checks, credit, debit, coupons, EBT, WIC, AML, etc.
• Notifies Store Director of efficient process improvement opportunities.
• Verifies accurate pricing through communication with operations support and through the use of hand-held scanners.
• Maintains clean, safe and sanitary working and shopping environment by adhering to Company safety procedures.
• Affords assistance to customers with locating and selecting products.

Requirements

• Intermediate knowledge of retail grocery store operations.
• Intermediate knowledge of cash register.
• Basic knowledge of WFM (Workforce Management).
• Basic knowledge of SAP for reporting purposes.
• Basic knowledge of anti-money laundering (AML) regulations.
• Basic knowledge of on-site fuel station procedures.
• Intermediate mathematical skills.
• Ability to lead and motivate others.
• Ability to effectively communicate (in written and verbal form) with customers and partners.
• Ability to multi-task and work in a fast-paced environment.
• Ability to maintain high levels of confidentiality regarding sensitive information.
• Ability to organize, prioritize, and manage time.
• Ability to perform basic Microsoft Office functions.
• Ability to count and calculate for the purpose of cash handling and sales transactions.
• Ability to safely work with sharp objects such as knives, box cutters, etc.
• Ability to learn new technology systems, methods and processes.
• Ability to work flexible schedules including nights, weekends and holidays.
• Must be attentive to potential hazards and remedy or place appropriate warning signs or devices around or near the hazard as soon as is reasonably possible.
• Must report any potential hazards that cannot be immediately remedied to a supervisor.

Qualifications

• High school Diploma or GED required.
• Minimum of 18 years of age required.
• Partners must be 21 years of age or older to drive for Company business in accordance with the BGC Business Driver Policy.
• Two or more years of related experience; or an equivalent combination of experience and/or higher education required.
• TABC/LACT/AATC certification required.
• Food Handler certification required.
• Fuel Operator C training required.
• Manager Food Safety certification required.
• Anti-Money Laundering (AML) certification required.
• Health Insurance Portability and Accountability Act (HIPAA) certification required.