Operations Manager

Role Overview

The Part-Time Operations Manager will lead the team in delivering the ultimate guest experience through strong leadership, thoughtful systems, and hands-on daily execution. You will help us serve our community with warmth, consistency, and excellence — and be a beacon for great food, great energy, and great service. This position is ideal for a bold, entrepreneurial operator who thrives in high-touch environments and wants to be part of building something meaningful.

Key Duties & Responsibilities

• Provide day-to-day leadership, coaching, and direction for front- and back-of-house teams.
• Model operational excellence in guest service, food quality, timing, and hospitality standards.
• Support and execute smooth operations for limited seating, pickup, and delivery service flow.
• Build a culture of excellence, accountability, and fun.
• Identify and create training opportunities through daily operations.
• Demonstrate strong team-building skills, including empathy, rapport building, delegation, and empowerment.
• Attend and contribute to monthly manager meetings, including P/L review and team coaching.
• Schedule practices that balance labor efficiency with service quality.
• Uphold consistent systems, checklists, compliance standards, and operational rhythms.
• Ensure guests receive personalized, memorable, and elevated experiences across all service channels.
• Resolve guest issues with composure, warmth, and ownership.
• Maintain a high bar for ambiance, energy, cleanliness, and operational readiness.

Required Skills & Background

• Proven experience managing a $1–2M annual revenue restaurant as a Manager, Assistant General Manager, or General Manager.
• Minimum 3 years of experience in foodservice, hospitality, and restaurant operations leadership.
• Foodservice or culinary degree preferred but not required.
• Entrepreneurial, solutions-oriented operator with strong creative and strategic instincts.
• Passion for cultivating high-performing teams and fostering a culture of support, growth, and positivity.
• Strong communication, accountability, and interpersonal skills.
• A genuine love for food, service, and crafting extraordinary guest experiences.