Operations Manager

Job Summary

The Operations Manager oversees and manages the operational efficiency and compliance of the branch while supporting the delivery of exceptional customer service.

Responsibilities

• Oversee all operational functions of the branch, ensuring compliance with bank policies, procedures, and regulatory requirements.

• Serve as a resource for resolving escalated operational issues or customer concerns.

• Mentor team members, fostering a collaborative and professional environment.

• Develop employees to be trained in most Ops functions and how to proactively identify value-add opportunities and refer clients to PBO or BM.

• Assist the Branch Manager with staffing decisions, scheduling, and performance management for operational employees.

• Promote a culture of exceptional customer service by ensuring operational processes align with customer needs.

• Collaborate with the Branch Manager to develop strategies that enhance customer satisfaction and retention.

• Ensure the branch complies with federal and state banking regulations, including BSA, CRA, and other compliance standards.

• Monitor daily operations for potential risks and take appropriate action to mitigate issues.

• Maintain accurate records and documentation to support compliance and risk management efforts.

• Manage operational tasks, such as maintaining branch supplies, overseeing facility needs, and ensuring proper functioning of equipment.

• Support the Branch Manager in achieving branch goals and contribute to strategic initiatives.

• Collaborate with the Branch Manager to support the Sales success/goals of the office.

Qualifications

• Education/Credentials: Bachelor’s degree in accounting, business administration, or related field or equivalent experience.

• Experience: Minimum five years of experience in banking and three years of experience in a supervisory position.

• Skills: Strong leadership, organization, and problem-solving skills; comprehensive knowledge of banking policies, regulations, operational procedures; excellent communication and interpersonal skills; ability to mentor and support team members effectively; proficiency with banking systems and basic computer applications.

Benefits

The salary range for this full-time position is $70,000.00 - $80,000.00 + bonus + benefits. Salary ranges are determined based on qualifications, level, and location. Exact compensation may vary based on your skills and experience.