Operations Manager

Essential Duties and Responsibilities

• Motivates a staff of professional drivers and office personnel.
• Evaluates condition of incoming and departing vehicles to identify all defects and request approval for recommended services. (Auto Detail, Preventative Maintenance and Body Repair)
• Track and Manage all active vehicle services through Cloud Based ERP system.
• Manage, Maintain and establish relationships with vehicle service providers to maintain the highest quality outcomes for services performed on client vehicles.
• Complete title and registration services at DMV locations on behalf of Auto Driveaway and our clients.
• Evaluates incoming pickup and delivery requests and determines driver assignments.
• Analyzes client orders and available drivers, plan and execute within client needs and expectations.
• Maintains 100% updates of internal systems, ensuring customer communication.
• Evaluates problematic conditions affecting service level and reacts accordingly to resolve issues.
• Communicates with personnel or customers as to estimate time of delivery or pickup. Coordinates delivery times to ensure customer satisfaction.
• Maintains and ensures performance of internal system that supports the dispatch function.
• Analyzes reports on a daily basis and identifies areas of improved efficiency.
• Implement driver assignments based on workforce availability scheduling parameters, ensures open issues for customer service are researched and resolved. Develop action plans with drivers to reduce service failures.
• Develop action plans to correct deficiencies in service levels.
• Communicates with regional manager in formulating driver efficiency and work schedules.
• Maintains compliance with all FMCSR, State and Local regulations regarding dispatch operations and communication.
• Affords assistance with development of emergency contingency plans.
• Ensures all services are performed to client expectations.
• Ensures drivers maintain and submit receipts for all services performed.
• Safely operates Company and Client vehicles as needed.

Requirements

• This position requires the ability to multi-task, establish priorities, complete assignments thoroughly and accurately, communicate effectively across company divisions and departments, as well as read and comprehend information.
• Must have strong management, human relations and communication skills.
• Ideal candidate will possess a strong logistic skill set.
• An understanding of customer service delivery techniques and problem-solving methods.
• Must be able to travel 2-3 times a year for meetings.