Operations Manager

Key Responsibilities

• Organize and manage day-to-day administrative operations.
• Develop, document, and maintain standard operating procedures across departments.
• Manage organizational calendars, internal deadlines, and operational workflows.
• Support the Executive Director with HR administration including hiring coordination, onboarding, personnel files, and offboarding processes.
• Maintain employee handbook and HR policies.
• Coordinate internal planning processes and ensure alignment between administrative, artistic, and programmatic activities.
• Support staff performance review processes and professional development processes.
• Supervise or delegate front-of-house logistics to an Administrative Coordinator or other support staff as appropriate.
• Oversee volunteers or assistants for program delivery.
• Coordinate with the CRM/database agency to support database maintenance, reporting tools, audience records and system improvements.
• Ensure marketing, CRM, and internal administrative systems remain aligned and effectively support ticketing, audience engagement, and program tracking.
• Coordinate project timelines among consultants, staff, and leadership to ensure smooth implementation of initiatives.
• Maintain documentation of workflows, systems, and consultant-related processes.

Qualifications

• 5+ years of experience in arts administration, nonprofit operations, or organizational management.
• Experience in a performing arts or cultural nonprofit environment strongly preferred.
• Strong organizational and project management skills.
• Experience managing HR processes and organizational policies.
• Familiarity with nonprofit financial workflows and budget coordination.
• Experience working with external vendors, consultants, or accounting services.
• Excellent communication and cross-departmental coordination skills.
• Ability to design and maintain operational systems and processes.
• Comfort working in a collaborative, artist-driven environment.