Operations Manager

Responsibilities

• Responsible for customer retention, employee retention, and service center EBITDA
• Continually monitor and balance labor utilization with production to optimize overall efficiencies
• Use forecasted staffing needs and direct all hiring activities to ensure proper staffing for the service center while having constant communication with the recruiting lead
• Manage payroll for all Service Professionals, Lead Service Professionals, and Operations Supervisors within the service center
• Set a clear vision and expectations for the work group
• Strive to achieve high operational efficiency and effective labor management
• Work closely with the Regional Operations Manager and Continuous Improvement department to ensure the growth and success of areas by ensuring the safe and efficient delivery of quality services
• Execute plans provided for improvement and report progress
• Ensure a cohesive, service-oriented, multidisciplinary team through staffing and retention of qualified individuals
• Maintain KPI standards
• Create a positive atmosphere of learning and growth for all Service Professionals
• Set and manage goals with Operations Supervisors, Lead Service Professionals, and Service Professionals to improve overall performance using performance dashboards and other tools
• Review Service Professional performance metrics with the Operations Regional Manager
• Teach Service Professionals proper communication skills, and sales training, and ensure the workforce has a proper understanding of sales organization and processes
• Collaborate with Operations Trainers and local leadership to implement and deliver training
• Deliver excellent customer service to potential and existing customers

Qualifications

• At least 3+ years experience in management and/or a bachelor's degree in business, marketing, finance, or a related field
• PREFERRED: High school diploma or related education
• General understanding of Profit and Loss
• A US driver’s license that has been valid for a minimum of 3 years is required
• A clean driving record is required (no more than one moving violation in the past year and no more than 2 moving violations in the past 4 years)
• Candidates must obtain and maintain all licenses/certificates as required by federal, state, and local regulations

What We Offer

• Competitive annual salary $100,000-125,000/year
• Performance bonus
• Company vehicle provided
• Company gas card provided
• Company iPhone provided
• Group Health, Dental, and Vision plans
• Pet insurance, Life insurance, and EAP benefits
• 401K with employer match
• Paid holidays and paid time off
• Opportunity for advancement
• Upbeat and exciting company culture and much more!