Operations Manager

Position Objective

Serve as the first point of contact for the public, a key member of the international operations team, and the administrative backbone of the organization.

Primary responsibilities and duties

• Livest, promote, maintain, and fully support the mission and culture of Animal Equality
• Oversee organizational compliance and provide expert administrative support for a growing multi-state team
• Oversee state tax filings with support of our HR system
• Serve as the primary contact for Animal Equality’s insurances, payroll and benefits, outside counsel, vendors, and service providers, ensuring accurate record-keeping and timely filing of required documents
• Plan and coordinate national and international meetings and events, overseeing all logistics
• Handle complex travel itineraries for senior leadership, and large groups
• Manage the remote office, including procurement, maintenance, and inventory of supplies and equipment
• Produce and disperse professional correspondence, including emails, handbooks, policies, and guidelines
• Manage the recruiting process of new employees from drafting job descriptions to onboarding
• Maintain the organizational handbook with the support of labor lawyers
• Develop, maintain, and enforce organizational knowledge management
• Oversee document management, email, and calendars (Google Workplace) and project management (Asana)
• Serve as first point of contact for the US team’s technology implementations and trouble-shooting under the guidance of the International Tech Manager
• Closely work with the finance department on quarterly reporting, budgets, credit card management, bill pay and more
• Receive, scan, and route mail, including recording and depositing donations, as needed
• Ensure organizational efficiency and data integrity across all systems and records, including the collection and reporting of financial information, OKRs, and other metrics
• Engage with supporters, vendors, service providers, and other external stakeholders
• Oversee, support, and guide the Operations Coordinator
• Reply to inbound inquiries with accurate, timely information
• Answer and direct phone calls in a helpful, friendly manner
• Perform other tasks as assigned by the supervisor
• Ability to travel domestically and internationally on occasion

Qualifications

• At least 3-5 years of related experience
• A commitment to Animal Equality’s vision, mission, strategy and culture
• Proficiency in Google Workspace and the use of project management tools, databases, and spreadsheets and the ability to learn new platforms like Rippling, Ramp, and Iru
• Knowledge of federal and state labor laws
• Knowledge of non-profit compliance needs
• Working knowledge of animal rights issues and alignment with effective animal advocacy
• Excellent written and oral communication skills
• Ability to organize and manage multiple projects
• Proven ability to work well under pressure and meet deadlines
• Excellent time management skills
• Reliable transportation and valid driver’s license
• Attention to detail with a high level of accuracy
• Problem-solving skills
• Ability to work with a wide variety of people on various issues
• Ability to maintain confidentiality

Pay and Benefits

• Salary range $67,000-$70,000 commensurate with experience
• Benefits package includes 100% employer-covered health, dental, vision insurance, paid child care leave, a generous vacation package, paid sick time, 1 paid volunteer day per year, 2 floating holidays, monthly work-from-home internet stipend, and 401(k) with partial employer match