Operations Manager
What You'll Own
Lead the daily operations of the resort with a visible, hands-on leadership style.
Support Front Office, Housekeeping, Maintenance, and overall property operations.
Build an engaged, accountable, and service-driven team culture.
Coach team members, provide feedback, and develop future leaders.
Create memorable guest experiences by proactively resolving concerns and exceeding expectations.
Monitor resort appearance, cleanliness, safety, and operational standards.
Manage schedules, labor costs, departmental expenses, and operational performance.
Identify opportunities to improve efficiency, streamline processes, and elevate the guest journey.
Partner with corporate teams to successfully implement company initiatives.
Ensure the resort is always ready to welcome guests with pride.
Who You Are
You're the kind of leader who naturally steps in instead of standing back.
You enjoy being part of the operation, thrive in a collaborative environment, and understand that every department contributes to the guest experience.
You bring leadership experience in hotels, resorts, vacation ownership, or hospitality.
You have a hands-on, solutions-first mindset.
You possess strong organizational and decision-making skills.
You balance guest satisfaction with operational excellence.
You have confidence leading multiple priorities in a fast-moving environment.
You have a genuine passion for coaching people and building positive team culture.
You bring curiosity, adaptability, and a continuous improvement mindset.
Qualifications
- 3+ years of leadership experience in hotel or resort operations.
- Experience overseeing multiple operational departments.
- Strong knowledge of Front Office, Housekeeping, and Maintenance operations.
- Experience with scheduling, labor management, budgeting, and operational reporting.
- Proficiency with Microsoft Office and property management systems.
- Ability to work a flexible schedule, including weekends, holidays, and seasonal business demands.