Operations Manager

About the role

Join our team as an Operations Manager at Amazon's Worldwide Operations network. Play a key part in maintaining customer expectations to ensure timely and accurate delivery of orders. Lead and develop a team of salaried and hourly talent, focusing on safety, quality, attendance, and performance.

Responsibilities

• Support, mentor, and motivate your team
• Create and implement productivity plans through forecast reviews, determining productivity requirements, and partnering with other leaders to load balance
• Manage safety, quality, productivity, and customer delivery promises
• Collaborate with all support teams including Safety, Ops Integration, Loss Prevention, and Human Resources to develop plans to meet business objectives
• Lift up to 49 pounds, stand and walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach, as well as continuously climb and descend stairs
• Work in an environment where the noise level varies and is subject to variable temperatures and weather (delivery stations include outside loading departments, and grocery locations include refrigerated environments)
• Work a flexible schedule (weekends and/or overnight shifts)

Qualifications

• 3+ years of employee and performance management experience
• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

Preferred Qualifications

• 1+ years of performance metrics, process improvement or lean techniques experience

Benefits

Comprehensive benefits including health insurance, 401(k) matching, paid time off, and parental leave. For more information, visit https://amazon.jobs/en/benefits.