Operations Manager

Key Responsibilities

• Own full lifecycle of EDI, ERP, and 3PL integrations from scoping → testing → go-live
• Build and manage detailed timelines across cross-functional teams and external partners
• Ensure all integrations are delivered on time, fully functional, and scalable
• Act as the primary driver of accountability across internal teams, vendors, and retailers
• Oversee production timelines from factory PO placement through ex-factory readiness with militant accuracy
• Hold overseas vendors accountable to ensure adherence to production schedules
• Track critical milestones: bulk production, QC, and shipment booking. Get ahead of delays 2–3 weeks before they happen
• Proactively identify and resolve production delays or risks before they impact delivery
• Ensure proper documentation (commercial invoices, packing lists, compliance docs) is completed, everytime
• Manage logistics & inbound operations
• Manage international freight from origin (China) to U.S. warehouses/3PLs
• Coordinate with freight forwarders on bookings, transit timelines, and customs clearance
• Ensure goods land on time and are received accurately into WMS/ERP systems
• Monitor inbound SLAs and resolve delays at port, customs, or warehouse level
• Oversee order flow from ERP → WMS → retailer fulfillment
• Drive on-time shipment performance to wholesale partners and marketplaces
• Partner with 3PLs to ensure efficient pick/pack/ship operations and inventory accuracy
• Own all retailer EDI integrations end-to-end — onboarding → testing → go-live → optimization
• Troubleshoot EDI failures, map errors, document root causes, and permanently fix recurring issues
• Manage integrations between ERP, middleware, and fulfillment systems
• Manage implementation timelines and hold both internal teams and vendors accountable
• Proactively monitor order flows to prevent delays before retailers see them
• Act as the escalation point for stalled projects, broken integrations, or operational issues
• Diagnose root causes across systems (EDI, ERP, WMS) and implement solutions quickly
• Maintain urgency and accountability to ensure nothing stalls
• Manage and mentor operations, logistics, and/or production team members
• Set clear KPIs and hold team accountable to timelines and deliverables
• Build a culture of ownership, urgency, and precision
• Ensure strong communication across time zones (U.S. + China teams)
• Build SOPs across production, logistics, and EDI workflows
• Identify inefficiencies and implement scalable solutions
• Create reporting dashboards to track project timelines, delays, and performance
• Continuously improve systems and workflows to support business growth
• Ai Optimization
• Build and deploy AI workflows to optimize across production, logistics, and EDI workflows
• Use AI to reduce manual workload across operations and improve speed + accuracy
• Use AI to build out vendor scorecards to track key KPIs within existing systems

Qualifications

• Must-have: 5 - 10+ years operations, logistics, EDI, supply chain or systems integration experience
• Hands-on experience with: SPS Commerce, OpenText, Pipe17, and Netsuite
• Strong technical aptitude (JSON, CSV mapping, API logic, error analysis preferred)
• Experience working with 3PLs and routing guides for major retailers
• Experience operating in a founder-driven or high-urgency startup environment

Bonus Skills

• Ai workflow building (ChatGPT, automation tools, RPA, etc.)
• Footwear or fashion ops experience
• Retail compliance or chargeback mitigation
• WMS/OMS optimization experience