Operations Manager

Responsibilities

• Serve as the senior leader for the site, ensuring smooth, safe, and efficient daily operations with strong service levels.
• Mentor and coach team leaders and supervisors; set clear expectations, build structured development and succession plans, and drive a high-performance culture through feedback and accountability.
• Disciplines subordinate staff with the direction of Human Resources.
• Optimize staffing and schedules using forecasts and internal tools; deploy labor to demand, meet productivity KPIs, boost engagement, and address performance gaps quickly.
• Eliminate bottlenecks by enforcing SOPs and standard work; improve receiving/picking/put away quality, conduct root-cause analysis on discrepancies, and maintain flow to reduce delays and errors.
• Prioritize a safe work environment with proactive monitoring, training, audits, and adherence to all compliance requirements to minimize incidents and liability.
• Cross-functional alignment, change & cost control – coordinate with other departments to prevent bottlenecks and shipment delays; lead equipment/technology/procedure changes that improve efficiency; identify and remove waste in labor, space, and materials to impact the bottom line.

Qualifications

• Bachelor's degree (or equivalent experience).
• 6+ years in warehouse or manufacturing operations.
• 4+ years in a supervisory or management role.
• Experience with Warehouse Management Systems (WMS).
• Proficient computer skills (Excel, reporting tools).
• Knowledge of health & safety regulations (OSHA).
• Experience managing in high-volume or fast-paced environments.
• Proven track record of leading large teams (30+ associates).
• Strong understanding of inventory control and cycle counting processes.
• Demonstrated success in reducing labor costs or improving productivity metrics.
• Familiarity with labor planning, scheduling, and workforce optimization.