Operations Manager
Active Pest Control · Georgia, United States · 2 wk ago
Customer ServiceFull-time
Benefits
Start Day 1 for Full-Time Colleagues - No Waiting Period! For more information about our benefits, see below!
Principal Duties and Responsibilities
- Oversee ongoing technician training, coaching, development, and regular cadence of accountability, in order to maximize technician success and retention
- Recruit / hire residential and/or commercial pest, termite, specialty, and lawn technicians to maintain appropriate staffing levels
- Review and evaluate ongoing technician performance (via ride-a-longs and audits)
- Respond diligently and compassionately to customer concerns
- Ensure overall service quality to maximize customer retention
- Fill in periodically on customer appointments to help close any temporary staffing gaps
- Monitor branch scheduling and ensure customer appointments are completed efficiently and effectively
- Maintain safety standards and ensure all operations are in regulatory compliance
- Monitor and maintain inventory levels of pest / termite control and home services products
Qualifications
- Adept at problem solving and identifying practical solutions
- Good aptitude for basic/intermediate math, for calculations related to sales/service
- Strong communication skills (verbal, written, presenting)
- Ability to build rapport easily and establish trust with customers and employees
- High school diploma (or GED)
- Maintain licenses/certificates as required by federal, state, and/or local regulations
- Maintain valid driver’s license
Skills
- Problem-solving ability
- Leadership and motivation skills
- Basic/intermediate math skills
- Effective communication skills
- Customer service skills
Benefits
- Professional and Personal Growth
- Training and development programs available
- Tuition Reimbursement benefits (for FT Colleagues)
- Health and Wellness
- Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
- Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1
- Savings and Retirement
- 401(k) retirement plan with company-matching contributions