Operations Manager - Americas

About the role

The Americas Operations Manager is responsible for leading all operational activities across the Americas region. This includes fulfillment performance, inventory availability, logistics execution, and customer delivery. The role also involves managing a team including Technical Engineering, Supply Chain Planning, and Logistics functions, as well as offshore operational support resources. Additionally, the manager oversees third-party repair and refurbishment partners and partners closely with Sales Leadership to support customer opportunities, deployments, escalations, and major events. The successful candidate will serve as the primary operational leader for the Americas region.

Responsibilities

• Lead all operational activities across the Americas region.
• Owning fulfillment performance, inventory availability, logistics execution, and customer delivery.
• Manage a team including Technical Engineering, Supply Chain Planning, and Logistics functions, as well as offshore operational support resources.
• Manage third-party repair and refurbishment partners.
• Partner closely with Sales Leadership to support customer opportunities, deployments, escalations, and major events.
• Maintain oversight of operational performance, identify risks, and drive continuous improvement initiatives.
• Serve as the primary operational leader for the Americas region.

Requirements

• 7+ years of operations leadership experience.
• Proven experience leading customer-facing operations organizations in technology, telecommunications, networking, enterprise hardware, media technology, or related industries.
• Strong background in fulfillment, inventory management, logistics, and operational execution.
• Experience managing teams and third-party service providers.
• Strong leadership, communication, and cross-functional collaboration skills.
• Ability to balance strategic leadership with hands-on operational involvement.
• Willingness to travel to subcontractor locations locally - approximately 30 - 90 minutes away depending on your location.

Qualifications

• Proven track record of success in operations leadership roles.
• Experience in technology, telecommunications, networking, enterprise hardware, media technology, or related industries.
• Strong background in fulfillment, inventory management, logistics, and operational execution.
• Experience managing teams and third-party service providers.
• Exceptional leadership, communication, and cross-functional collaboration skills.
• Ability to balance strategic leadership with hands-on operational involvement.
• Willingness to travel to subcontractor locations locally - approximately 30 - 90 minutes away depending on your location.

Pay

$130,000 - $155,000 / annual

Schedule

Full-time