​Operations Manager - Aloft Anchorage

Essential Duties And Responsibilities

• Oversee Front Desk operations to ensure exceptional guest service and efficient check-in/check-out experiences.
• Manage room reservations, front office systems, inventory, cash controls, and departmental scheduling.
• Recruit, train, coach, motivate, and develop Front Desk associates to achieve high performance standards.
• Foster a culture of hospitality, accountability, teamwork, and continuous improvement.
• Work closely with Housekeeping and Maintenance teams to ensure seamless hotel operations and guest satisfaction.
• Address guest concerns professionally and resolve issues using sound judgment and effective problem-solving skills.
• Ensure compliance with company policies, brand standards, and operational procedures.
• Conduct daily team communications, department meetings, and training sessions as needed.
• Monitor guest feedback and implement strategies to improve service scores and overall guest experience.
• Assist in managing labor costs, payroll accuracy, scheduling, and departmental productivity.
• Maintain a visible presence throughout the hotel and provide hands-on operational support whenever needed.
• Serve as Manager on Duty and respond to operational issues, guest requests, and emergencies as necessary.
• Support company culture, core values, and strategic initiatives.

Qualifications

• Minimum one to two years of hospitality leadership experience as a Front Office Manager, Operations Supervisor, Front Desk Supervisor, or similar role.
• Strong leadership, communication, and team-building skills.
• Ability to coach and develop associates while maintaining accountability.
• Excellent guest service and conflict-resolution abilities.
• Strong organizational skills and attention to detail.
• Proficiency with hotel property management systems and Microsoft Office applications preferred.
• Able to work a flexible schedule including evenings, weekends, and holidays as business demands require.
• Extended-stay hotel experience is a plus.