Operations Manager-Advisory Billing

Stifel Financial Corp. · St Louis, MO · 1 wk ago

On-siteManagementFull-time

Provides leadership to the department
Ensures associates are fulfilling service levels and following departmental process to accurately bill client accounts
Utilizes available tools and metrics to help associates improve effectiveness and efficiency
Oversees the maintenance of department policies and procedures
Streamslines processes and improves overall operational efficiency
Responsible for various supervisory controls to ensure work is being completed accurately and according to established procedures
Collaborates with operations leadership with respect to department decision making
Maintains an understanding of the work being completed by associates and the status of various projects
Maintains appropriate tracking of all departmental responsibilities and supervisory procedures
Ensures all workflow enhancements are appropriately tested prior to release
Ensures all internal and external audit requests for data are delivered in a timely manner

Ability to make sound and timely decisions
Strong analytical skills
Excellent verbal, written and interpersonal communication skills with the ability to clearly communicate
Strong organizational, time management and prioritization skills to effectively handle multiple demands while meeting deadlines
Able to plan and organize to ensure work is completed in a timely manner
Able to allocate workload and adjust priorities to meet the demand for the department
Able to adapt to changes in functionality, technology, or regulatory policies when necessary
Excellent relationship building skills
Strong team leadership skills to acquire, coach, develop and retain talent

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