Operations Manager ABA

Primary Functions

• Oversee daily operations of the center, ensuring a safe, organized, and high-quality environment
• Serve as the primary point of contact for families for non-clinical needs and general communication
• Maintain facility operations including supplies, vendor coordination, and overall center upkeep
• Ensure compliance with safety protocols, building procedures, and authorized access requirements
• Serve as the primary point of contact for scheduling and operations for the region
• Manage real-time scheduling adjustments including callouts, cancellations, and reroutes
• Support schedule optimization by coordinating make-ups and minimizing lost hours
• Develop schedule proposals and support alignment between staff availability and learner needs
• Partner with clinical and recruiting teams to ensure timely staffing and learner placement
• Monitor scheduling trends and proactively address gaps and cancellation impact

Qualifications

• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment
• Excellent communication skills – in person, by phone, and in writing
• Strong interpersonal and leadership skills with the ability to supervise and support team members
• Ability to problem-solve quickly and make sound operational decisions
• Strong attention to detail and ability to maintain accurate data and documentation
• Ability to manage scheduling complexities and adapt to real-time operational changes
• Ability to act with professionalism, accountability, and sound judgment
• Proficient with Google Workspace or related software
• Proficiency with or the ability to quickly learn scheduling and operational systems (CentralReach preferred)
• Knowledge of HIPAA and operational compliance standards preferred

Education & Experience Requirements

• Bachelor’s degree in business, healthcare, psychology, education, or related field preferred
• 2+ years of experience in operations, scheduling, or team management (ABA or healthcare preferred)
• Leadership or supervisory experience required
• Experience managing schedules, staffing coordination, or workforce planning strongly preferred
• Experience with CentralReach or similar systems a plus
• Strong organizational and time management skills with the ability to manage competing priorities
• Excellent communication and interpersonal skills
• Ability to handle sensitive or confidential information with discretion

Physical Requirements

• The ability to sit and stand for extended periods throughout the workday
• The ability to walk and move throughout the center environment as needed
• The ability to lift at least 25 lbs
• The ability to operate a computer and office equipment consistently throughout the workday

Work Environment & Schedule Expectations

• Full-time, fully on-site role, Monday–Friday, 40 hours per week
• Hours typically range from 8:00 AM to 7:00 PM; flexibility required based on operational needs

Pay Rate

$50,000 USD - $55,000 USD