Operations Manager 5 (Korean Bilingual Preferred)

About the role

The MX Care+ Operations Manager will oversee and optimize operational processes, system integrations, and product mapping for the Samsung Care+ team. This role serves as a crucial technical and business liaison between local IT/Dev teams, third-party retail partners, and Samsung Global HQ in Suwon, Korea.

Responsibilities

• Samsung Care+ Product Mapping: Take ownership of ensuring Samsung Care+ plans are accurately mapped to eligible devices; manage complex product data and verify accuracy for seamless customer purchases at the Point of Sale (POS).
• Sku & Pricing Structure Management: Execute tactical system set-ups within the global network managed by the Suwon HQ team; manage SKU creation, implement intricate pricing models, and handle data relationships with meticulous attention to detail.
• Partner Onboarding & System Integration: Lead and optimize system integration processes when onboarding new retail/channel partners (e.g., Amazon, etc.); facilitate and troubleshoot API connection workflows and approve process enhancements.
• Global HQ & Cross-Functional Liaison: Act as a critical interface between local development teams, third-party vendors, and Korea HQ; communicate heavily with the Suwon team to gather requirements, manage documentation, and facilitate system testing.
• Global Support Flexibility: Support internal and external business partners based in Korea and India, requiring the flexibility to work outside of standard US business hours approximately 10% to 15% of the time.

Qualifications

• Minimum of 5 years of professional experience in operations management, system integration, or complex data/product mapping.
• Bachelor's degree in Business Administration, Operations Management, or a related field is preferred (equivalent professional experience can substitute if the candidate's background perfectly aligns).
• Fluent in both English and Korean (Strongly Required) to facilitate direct technical and business communication with the Suwon HQ team.
• Proven ability to manage complex data structures with a highly detail-oriented mindset; experience in troubleshooting and facilitating system testing during partner integrations is preferred.