Operations Manager (1293)

Responsibilities

• Manages employees' issues in accordance with company guidelines and practices.
• Partner with management to successfully and thoroughly board new hires including training on company processes, policies, and procedures.
• Complete all new hire paperwork.
• As a role model for company’s “floor-ready” expectations in terms of dress code; behave as a brand ambassador to all audiences.
• Affiliate with floor coverage to support team in providing a superior experience for clients.
• Set an example through client interactions and ensure a welcoming environment exists on the floor.
• Support brand image by ensuring all displays and visual areas are in keeping with visual direction throughout the day.
• Partner with visual merchandising team as needed.
• Address and successfully resolve client situations according to company philosophy and standards.
• Manage daily store operations, including opening and closing the store and scheduling security guards.
• Oversee all shipping and receiving activities including cycle counts, inventory control, and inventory.
• Oversee the Service Department working closely with the Repair manager.
• Support, promote and assume responsibility for loss prevention in all areas of risk management, physical security, store cash controls, inventory management.
• Reconcile any merchandise discrepancies, re-ticket merchandise, make necessary price adjustments.
• Manage controllable expenses.
• Oversee that after-sale procedure is maintained at all times.
• Oversee the timely and accurate balancing of operational functions inclusive of mail checks, and invoices.
• Maintain thorough understanding of all policies, procedures and processes. Ensure team adherence to company retail operating and security procedures.
• Ensure digital fluency and systems knowledge, this includes training and education on POS and SAP.
• Completes all duties as assigned by management.

Requirements

• Previous experience in Operations in a service-related industry.
• High school/college degree.

Skills

• Strong Analytical skills.
• Proficient in Microsoft Word and Excel.
• Strong verbal and written communication skills.
• Organized and detail oriented.
• Ability to understand and adhere to company standards.
• Flexibility to perform different tasks based on day-to-day business needs.
• Perform opening and closing procedures.
• Excellent attention to detail.
• Strong organizational skills and ability to multi-task projects in a dynamic, fast paced environment with shifting priorities.
• Team-focused with a desire to collaborate effectively.
• Innovative, proactive, and strategic.

Working Environment

• Schedule flexibility and availability required to accommodate staff.
• Can frequently be interrupted many times during the day.