Operations Management Trainee

About the role

The Customer Service Coordinator position at Ryder is an essential industry role that has been in operation since 1933. This role involves providing quality customer interface, proactive customer management, issue resolution, and customer satisfaction. You'll coordinate with the rental department to maximize utilization without compromising lease customers, partner with sales staff on customer calls, manage running costs and maintenance overheads, and ensure policies and processes are followed to optimize these areas.

Responsibilities

• Provide quality customer interface, proactive customer management, issue resolution, and customer satisfaction.
• Cook with the rental department to ensure maximum utilization without compromising lease customers.
• Partner with Sales staff on customer calls for new business and increased customer satisfaction.
• Manage running costs and maintenance overheads.
• Ensure policies and processes are followed to optimize running costs and maintenance overhead.
• Coordinate with Maintenance, Asset Management, Sales and Marketing to ensure customer satisfaction.
• Ensure accurate PM scheduling and follow up, breakdowns and vehicle status updates; oversee Technician work planning for efficiency, training, and flexibility.

Requirements

• Bachelor's Degree Required.
• Relocation within the business unit at the conclusion of the training program is required.
• Detail oriented with excellent follow-up practices.
• Strong verbal and written communication skills.
• Instills commitment to organizational goals.
• Capable of multi-tasking, highly organized, with excellent time management skills.
• Able to prioritize work.
• Flexibility to operate and self-driven to excel in a fast-paced environment.
• Strong mechanical skills.
• Effective interpersonal skills.
• Excellent influencing skills.
• Able to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors).
• Able to work independently and as a member of a team.

Qualifications

• Bachelor's Degree, Required.
• 1 year or more in customer service with issues resolution experience, Preferred.
• Strong PC knowledge/skills to include spreadsheet and word processing software packages, Advanced, Required.
• Basic understanding of Business Finance, controls and metrics, Beginner, Required.

Skills

• Detail oriented with excellent follow-up practices.
• Strong verbal and written communication skills.
• Instills commitment to organizational goals.
• Capable of multi-tasking, highly organized, with excellent time management skills.
• Able to prioritize work.
• Flexibility to operate and self-driven to excel in a fast-paced environment.
• Strong mechanical skills.
• Effective interpersonal skills.
• Excellent influencing skills.
• Able to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors).
• Able to work independently and as a member of a team.

Benefits

• Comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options.
• Paid time off for vacation, illness, bereavement, family and parental leave.
• A tax-advantaged 401(k) retirement savings plan.

Pay

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:

• Minimum Pay Range: $63,500
• Maximum Pay Range: $63,500

Schedule

Monday - Friday, 8:00am - 5:00pm