Operations Management Trainee

About the role

Ryder is a leading provider in the transportation and logistics industry, established since 1933. This role is within the Customer Service Coordinator team, focusing on enhancing customer satisfaction and operational excellence.

Responsibilities

• Provide quality customer interface and proactive customer management.
• Coordinate with the rental department to maximize utilization while maintaining lease customers.
• Partner with Sales staff on customer calls for new business and increased satisfaction.
• Manage running costs and maintenance overheads, ensuring policies and processes are followed.
• Coordinate with Maintenance, Asset Management, Sales, and Marketing to ensure customer satisfaction.
• Ensure accurate Preventive Maintenance (PM) scheduling, breakdowns, and vehicle status updates; oversee Technician work planning for efficiency, training, and flexibility.

Qualifications

• Bachelor's Degree Required.
• One to two years of customer service experience with issues resolution experience preferred.
• Strong PC knowledge and skills, including spreadsheet and word processing software packages.
• Basic understanding of Business Finance, controls, and metrics.

Skills and Abilities

• Detail-oriented with excellent follow-up practices.
• Strong verbal and written communication skills.
• Instills commitment to organizational goals.
• Able to multi-task, highly organized, with excellent time management skills.
• Flexible to operate and self-driven to excel in a fast-paced environment.
• Strong mechanical skills.
• Able to create and maintain professional relationships within all levels of the organization.
• Able to work independently and as a member of a team.

Benefits

• Comprehensive health and welfare benefits, including medical, prescription, dental, vision, life insurance, and disability insurance options.
• Paid time off for vacation, illness, bereavement, family, and parental leave.
• Tax-advantaged 401(k) retirement savings plan.

Compensation

The compensation offered to a candidate may be influenced by various factors, including relevant experience, education, work location, market data/ranges, internal equity, internal salary ranges, and more. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type.

Additional Information

The position requires relocation within the business unit at the conclusion of the training program. Ryder is an Equal Opportunity Employer and Drug-Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.