Operations Management Program Director

About the role

Mentor South Bay provides Early Intervention, Applied Behavioral Analysis (ABA), Behavioral Health and Mental Health Outpatient services across Massachusetts and Connecticut. For over 35 years, we've provided a collaborative, team-based approach dedicated to helping children, adults, and families reach their fullest potential.

Responsibilities

• Collaborate with the Area and Regional Director to manage the day-to-day operations of ARY program(s) and a team.
• Ensure quality of services delivered, and compliance with regulatory requirements, staff training, financial performance, and provide supervision to direct staff.
• Foster and maintain relationships with individuals being served, families and guardians; and implement individual satisfaction enhancement plans.
• Implement program core growth strategy to maintain or increase census, maximize utilization and occupancy percentages, and assist with new start development.
• Maintain and foster relations with case managers and referral agents; lobby on behalf of individuals receiving support.

Qualifications

• Master’s degree preferred
• BCBA Certification preferred
• An equivalent combination of education and experience
• Other training, certification, education, experience, and licensure as required by state
• Strong attention to detail, organizational skills, and the ability to multi-task to meet deadlines
• Effective communication skills to manage relationships
• A reliable, responsible attitude and a compassionate approach
• A commitment to quality in everything you do

Pay

Salary: $80,000 - $85,000