Operations Management Area Director

Key Responsibilities

• Provides direction, leadership, and supervision of professional and other staff at the program site to carry out operations and ensure quality services to individuals.
• Ensures compliance with applicable state and federal standards.

Essential Job Functions

• Leads personnel including direct supervision of Program Directors or other staff; works with regional support team; implements Sevita employee practices; oversees area safety and workers’ compensation implementation; approves area involuntary terminations and reviews written warnings.
• Hires Program Directors in consultation with the Regional Director and Talent Acquisition teams. Consults with the Program Director and Talent Acquisition teams on hiring Program Supervisors.
• Assists Program Directors and training managers with organizing and implementing orientation and training for assigned programs according to state compliance standards; provides orientation, training, and guidance to Program Directors; delivers training as a facilitator as needed for team; periodically audits training records.
• Oversees system for implementation of program planning; monitors delivery of services and supports to meet Sevita and regulatory standards; ensures services are consistent, engaging, and relevant to the individuals served.
• Maintains financial performance of the area business unit, reviews financial statements, oversees area purchasing, understands and acts on all financial drivers with ability to interpret a P&L for their region with support from Finance, executes on action plans to improve performance of underperforming programs; assures billing compliance and documentation.
• Safeguards individuals' served funds and ensures compliance within area; verifies monthly financial ledgers for completeness and itemized receipts for purchases on behalf of individuals served.
• Identifies collateral, social media, virtual tours, and other marketing needs within area and escalates to Regional Directors.
• Acts as primary contact for individual / family / guardian and case manager during referral process, responding to inquiries and referrals within a timely and professional manner; coordinates local events, community participation, and engagement with referral partners (MCOs, state referrals); manages intake referral checklist, working referrals in the pipeline in their area; reviews referrals to validate fit for specific locations and identifies and escalates potential barriers to serving individuals to Regional Director.
• Monitors census and referral dashboards, reviewing progress against census targets and analyzing admissions, discharges, and leave days trends.
• Implements area core growth strategy (census, periodic billing, new starts) to increase volume.
• Affords assistance with planning new programs, including location of real estate and purchasing furnishings, supplies and equipment. May identify potential acquisition opportunities as well.
• Maintains and fosters relations with case managers, referral agents, the community, and funders.
• Participates in building relationships with local legislators and government officials; attends grassroots advocacy meetings (e.g., townhalls, advocacy days; lobbies on behalf of individuals and Network as appropriate).
• Implements area strategies to maintain and foster relations with individuals, mentors, families, and guardians; and implements individual satisfaction enhancement plans as appropriate; upholds Sevita customer service standards.
• Oversees area quality enhancement and implementation plan, coordinating Sevita standards, licensing requirements and individual individual’s needs, and reviews area incident reporting.
• Implements area incident management protocol; ensures timely incident reporting and implementation of corrective action; and assists with area investigations.
• Maintains licensing and compliance for area services and supports; assures timely and accurate documentation; oversees area implementation of Sevita compliance plan; and assists with correction orders and over-sees implementation of compliance plans.
• Oversees development and implementation of area health and safety programs for individuals and employees; and supervises area nurses as applicable.
• Maintains area compliance with Sevita and regulatory standards for clean, neat, safe living and working environments; and assures pleasant, age-appropriate, well-decorated home-like residential living environments; and directs area maintenance.

Supervisory Responsibilities

• Manages and supervises Program Directors and assigned personnel.
• Completes performance evaluations, scheduling, orientation, and training.
• Makes decisions on employee transfers, promotions, salary changes, discipline, terminations, and similar actions.
• Solves employee problems within position responsibilities.