Operations Leader

About the role

Petco is a pet supply retailer committed to improving lives by providing everything pets need to live their best lives. We believe in the universal truths of pet parenthood and are dedicated to supporting the pet-human bond through our stores, veterinary clinics, and community efforts.

Responsibilities

• Pet First: Uphold Petco's animal care standards, ensuring the health, safety, and proper handling of all animals.
• Foster the Fun: Deliver friendly, knowledgeable, and solution-oriented service to every customer. Support and supervise store partners, helping maintain productivity and positive morale.
• Let's Go!: Open and close the store while following all cash handling, safety, and security protocols. Support daily store operations including sales, task execution, and recovery. Execute merchandising standards, including planograms, pricing accuracy, signage, and promotional set-ups. Assist with inventory activities such as restocking, cycle counts, inventory integrity, and required inventory paperwork. Identify out-of-stocks, low inventory, or merchandising issues and communicate them to store leadership. Process transactions, refunds, and exchanges accurately and efficiently. Act as the primary point of contact in the absence of store management. Support sales initiatives and promotions to help achieve store goals.

Requirements

• Previous retail experience required; key holder or supervisory experience preferred.
• Strong leadership, problem-solving, and decision-making skills.
• Excellent communication and interpersonal abilities.
• Ability to multitask and thrive in a fast-paced environment.
• Basic math skills and experience handling cash and transactions.
• Reliable, responsible, and detail oriented.

Qualifications

• High school diploma or equivalent.
• Valid driver's license and reliable transportation.
• Ability to work flexible hours, including evenings, weekends, and holidays.

Skills

• Customer service skills.
• Leadership and supervisory experience.
• Inventory management.
• Merchandising and display skills.
• Problem-solving and decision-making skills.

Benefits

Petco offers a comprehensive benefits package including health and financial benefits, 401K, incentives, and PTO. For more details, please refer to Petco Total Rewards.

Pay

The salary range for this role is $18.75 - $28.75 per hour, or as regulated by state minimum wage laws.

Schedule

Regular availability to support Petco operating hours, including evenings, weekends, and holidays.