Operations Leader

About the role

Petco is dedicated to improving lives by supporting pets and their human companions. As a Key Holder, you play a crucial role in ensuring the smooth operation of the store, providing excellent customer service, and maintaining a safe environment for pets, partners, and customers.

Responsibilities

• Pet First
• Uphold Petco's animal care standards
• Promote a safe, welcoming environment for pets, pet parents, and partners
• Follow all policies and procedures related to animal welfare, safety, and store operations
• Foster the Fun
• Deliver friendly, knowledgeable, and solution-oriented service to every customer
• Support and supervise store partners, helping maintain productivity and positive morale
• Aid in training new partners and reinforcing best practices on the sales floor
• Help maintain a clean, organized, and visually appealing store environment
• Let's Go!
• Open and close the store while following all cash handling, safety, and security protocols
• Support daily store operations including sales, task execution, and recovery
• Execute merchandising standards, including planograms, pricing accuracy, signage, and promotional set-ups
• Assist with inventory activities such as restocking, cycle counts, inventory integrity, and required inventory paperwork
• Identify out-of-stocks, low inventory, or merchandising issues and communicate them to store leadership
• Process transactions, refunds, and exchanges accurately and efficiently
• Act as the primary point of contact in the absence of store management
• Support sales initiatives and promotions to help achieve store goals

Key Responsibilities

• Maintain merchandise presentation and in-stock conditions to Petco standards
• Absolutely ensure accurate pricing and signage throughout the store
• Assist with inventory counts, product replenishment, and shrink awareness
• Monitor merchandising and inventory conditions during shifts and escalate issues as needed
• Ensure compliance with company policies, procedures, and safety standards

Customer Experience & Leadership

• Address customer questions and resolve concerns promptly and professionally
• Model Petco's selling behaviors and service expectations
• Provide guidance and direction to partners during assigned shifts
• Escalate concerns appropriately to store leadership

What You Bring

• Previous retail experience required; key holder or supervisory experience preferred
• Strong leadership, problem-solving, and decision-making skills
• Excellent communication and interpersonal abilities
• Ability to multitask and thrive in a fast-paced environment
• Basic math skills and experience handling cash and transactions
• Reliable, responsible, and detail oriented

Essential Functions & Work Environment

• This role is primarily performed in a Pet Care Center retail environment
• The Key Holder is expected to be regularly present on the sales floor, leading by example and engaging with partners, customers, and pets
• Majority of work is conducted indoors; however, occasional duties may require leaving the Pet Care Center for tasks such as bank deposits, merchandise transport, or community events
• The role requires frequent standing and walking, as well as bending, kneeling, reaching, and lifting
• Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds
• Regular engagement with customers on the sales floor, including providing customer assistance and performing cashiering and point-of-sale transactions
• Must be able to work in proximity to animals, including exposure to animal dander, odors, noises, and cleaning chemicals
• Flexible availability to support Pet Care Center operating hours, including evenings, weekends, and holidays
• A limited amount of travel may be required for training, meetings, or community engagement

Why You’ll Love It

• Purpose-driven work that makes a difference for pets and people
• Opportunities to build leadership skills and grow your career
• A collaborative, inclusive team culture
• A strong stepping stone for future leadership opportunities