Operations Leader

About the role

The Key Holder is a trusted member of the leadership team who helps ensure smooth daily operations, exceptional customer service, and a safe, secure environment for pets, partners, and customers.

This role is ideal for someone who enjoys leading on the floor, solving problems in the moment, and delivering a great experience every day.

Responsibilities

• Pet First: Uphold Petco’s animal care standards, ensuring the health, safety, and proper handling of all animals.
• Foster the Fun: Deliver friendly, knowledgeable, and solution-oriented service to every customer. Support and supervise store partners, helping maintain productivity and positive morale.
• Let’s Go!: Open and close the store while following all cash handling, safety, and security protocols. Support daily store operations including sales, task execution, and recovery. Execute merchandising standards, assist with inventory activities, and identify and communicate issues to store leadership.

Requirements

• Previous retail experience required; key holder or supervisory experience preferred.
• Strong leadership, problem-solving, and decision-making skills.
• Excellent communication and interpersonal abilities.
• Ability to multitask and thrive in a fast-paced environment.
• Basic math skills and experience handling cash and transactions.
• Reliable, responsible, and detail oriented.

Essential Functions & Work Environment

• Primarily performed in a Pet Care Center retail environment.
• Majority of work is conducted indoors; occasional duties may require leaving the Pet Care Center for tasks such as bank deposits, merchandise transport, or community events.
• Requires frequent standing and walking, as well as bending, kneeling, reaching, and lifting.
• Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.
• Regular engagement with customers on the sales floor, including providing customer assistance and performing cashiering and point-of-sale transactions.
• Must be able to work in proximity to animals, including exposure to animal dander, odors, noises, and cleaning chemicals.
• Flexible availability to support Pet Care Center operating hours, including evenings, weekends, and holidays.
• A limited amount of travel may be required for training, meetings, or community engagement.

Benefits

For a more detailed overview of Petco Total Rewards, including health and financial benefits, 401K, incentives, and PTO - see here.