Operations Leader

About the role

Petco is dedicated to improving lives by supporting pets and their human companions. As a Key Holder, you play a crucial role in ensuring the smooth operation of the store, providing excellent customer service, and maintaining a safe environment for all.

Responsibilities

• Pet First – Protect & Empower
• Uphold Petco's animal care standards
• Promote a safe, welcoming environment
• Follow all policies and procedures related to animal welfare, safety, and store operations
• Foster the Fun – Connect & Bond
• Deliver friendly, knowledgeable, and solution-oriented service
• Serve as a point of contact for store leadership
• Support and supervise store partners
• Maintain a clean, organized, and visually appealing store environment
• Let’s Go! Own & Commit
• Open and close the store safely and efficiently
• Execute merchandising standards and inventory activities
• Support sales initiatives and promotions

Requirements

• Previous retail experience required
• Key holder or supervisory experience preferred
• Strong leadership, problem-solving, and decision-making skills
• Excellent communication and interpersonal abilities
• Ability to multitask and thrive in a fast-paced environment
• Basic math skills and experience handling cash and transactions
• Reliable, responsible, and detail-oriented

Qualifications

• High school diploma or equivalent
• Valid driver's license
• Ability to work flexible hours, including evenings, weekends, and holidays

Skills

• Customer service skills
• Leadership and supervisory experience
• Problem-solving and decision-making skills
• Mathematics and cash handling experience

Benefits

Petco offers a comprehensive benefits package including health and financial benefits, 401K, incentives, and paid time off. For more details, please visit Petco Total Rewards.

Pay

The salary range for this role is $18.75 - $28.75 per hour, or as determined by applicable state or local minimum wage laws.

Schedule

Regular availability to support Petco operating hours, including evenings, weekends, and holidays.