Operations Lead, Vendor Management

About the role

We are seeking an experienced Operations Lead to oversee our Vendor Management lane. This role combines leadership and operational expertise, requiring you to lead a team, negotiate with vendors, and build strategic partnerships.

Responsibilities

• Lead, coach, and develop a team of Vendor Management Specialists while remaining directly involved in daily execution
• Establish clear standards, SLAs, and accountability for vendor onboarding, quoting support, program execution, and issue resolution
• Own allwhere’s global vendor ecosystem across OEMs, distributors, and resellers / VARs, building the partner strategy behind how we source equipment worldwide
• Shape sourcing strategy by region, developing the right partner mix to support competitive pricing, reliable fulfillment, and fast expansion into new markets
• Lead negotiations across pricing, payment terms, credit, rebates, incentives, and program structures to improve cost and commercial outcomes
• Apply deep knowledge of channel programs, including Deal Registration, Apple VPP / DPP, warranties, reseller authorization, rebates, and incentives, to maximize value and customer experience
• Manage vendor KPIs and SLAs, using performance data to identify gaps, hold partners accountable, and drive continuous improvement
• Serve as the primary escalation point for supply constraints, pricing discrepancies, fulfillment issues, and vendor-program challenges, driving clear ownership and timely resolution
• Build and maintain scalable playbooks for vendor onboarding, qualification, deal registration, program enrollment, and regional compliance while partnering cross-functionally to improve how supply strategy supports customer demand

Requirements

• 5+ years of experience in vendor / partner management, IT procurement, channel management, supply chain, or a related function
• Direct experience working with OEM and distribution channels such as Apple, Dell, Lenovo, TD SYNNEX, Ingram Micro, or equivalent partners
• Strong working knowledge of channel programs, including Deal Registration, Apple VPP / DPP, reseller authorization, warranties, rebates, and incentive structures
• Proven experience negotiating pricing, terms, and program structures and delivering measurable cost or performance improvements
• Demonstrated ability to build and standardize processes in a fast-changing, high-growth environment
• A data-driven approach, sharp problem-solving skills, and strong written and verbal communication across internal teams and external partners
• Bachelor’s degree or equivalent practical experience