Operations Lead & Sales Support, Showroom

About the role

The Operations Lead & Sales Support plays a key role in supporting the day-to-day operations of the showroom, ensuring operational excellence and consistency while helping deliver a seamless and high-quality customer experience. This role partners closely with store leadership to oversee operational processes, support team performance, and maintain efficient store functionality.

Responsibilities

• Support the day-to-day operations of the store, ensuring operational processes, procedures, and company standards are consistently followed
• Maintain strong inventory management practices including receiving shipments, processing service orders, conducting audits, and ensuring product accuracy
• Help ensure the store environment remains organized, clean, and aligned with merchandising and presentation standards
• Support store readiness for promotions, events, and business initiatives
• Provide customer support as needed, assisting with sales, special orders and customer inquiries to help ensure a positive customer experience and support overall store performance
• Maintain a working knowledge of products, services, and promotions to effectively assist customers and the sales team when needed
• Demonstrate expert knowledge of operational systems and platforms to support all team members
• Ensure overall organization within the showroom
• Communicate operational priorities and updates to team members and partner with leadership to address operational challenges and opportunities
• Support customers in receiving packages, processing service orders, and complex returns or exchanges
• Provide sales floor support for the showroom as needed for business coverage during peak hours, breaks, store events, etc
• Own a sales goal appropriate aligned with personal selling hours throughout the week

Requirements

• 2+ years of retail experience, preferably in an operational or leadership support role
• Strong organizational and problem-solving skills
• Ability to multitask and manage competing priorities in a fast-paced environment
• Strong communication and interpersonal skills
• Experience with POS systems and inventory management tools preferred
• Flexibility to work evenings, weekends, and holidays as needed

Benefits

The hourly pay range for this job is $20.00- $26.00. Base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills & experience, among other factors. Regular positions are eligible for discretionary bonus. Blue Nile offers medical, vision, dental coverage and 401(k) employer match amongst other benefits for eligible positions.