Operations Lead (Manager)

About the role

You’ll connect what customers need and what engineering builds by translating feedback into product insights, identifying process gaps, and helping us standardize how we operate.

Own customer relationships post-sales to ensure smooth onboarding, gather feedback, and surface insights to engineering.

Translate customer issues into clear technical context for engineers. Able to reason about systems, spot root causes, and debug workflows.

Build scalable internal processes across customer success, support, and operations. Propose improvements across everything from documentation to workflows.

Partner closely with engineering to triage customer issues, test fixes, and communicate timelines clearly.

Create structure where there is none by standardizing tools, metrics, and routines that make the company run better.

Be the right hand to the founder on high-priority operational projects.

Responsibilities

• Own customer relationships post-sales to ensure smooth onboarding, gather feedback, and surface insights to engineering.
• Translate customer issues into clear technical context for engineers. Able to reason about systems, spot root causes, and debug workflows.
• Build scalable internal processes across customer success, support, and operations. Propose improvements across everything from documentation to workflows.
• Partner closely with engineering to triage customer issues, test fixes, and communicate timelines clearly.
• Create structure where there is none by standardizing tools, metrics, and routines that make the company run better.
• Be the right hand to the founder on high-priority operational projects.

Requirements

• Have 3+ years of experience in consulting, operations, product, or adjacent, customer-facing roles, ideally in a fast-paced startup where ambiguity is the norm.
• Experienced with SQL, TypeScript/React environments, and API-driven tools. Naturally digs into how systems work under the hood.
• Fluent with Excel and Notion, using relations, rollups, formulas, and multi-database structures to design dashboards, automate workflows, and standardize processes.
• Thrive when owning customer conversations end-to-end; onboarding, diagnosing patterns, and driving the right fixes across the team.
• A self-starter who thrives on autonomy and momentum, even when the path isn’t clear.

Qualifications

• Exceptionally organized, is an excellent communicator, and genuinely enjoys bringing order and clarity to fast-moving operational environments.

Skills

• SQL
• Data Modeling
• Data Analytics

Benefits

• Daily Catered Lunch
• Competitive Top-of-Market Salary
• Early-Stage Equity
• $100/Month Gym Reimbursement
• Relocation Assistance
• Monthly Team Outings
• Medical, Dental & Vision Insurance

Pay

$100K - $175K

Schedule

Full-time