Operations Lead - Infrastructure Managed Services (IMS)
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Use - for any list of duties/requirements/benefits, and
for prose. Do NOT repeat the job title as a heading. Do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it. Preserve ALL substantive information; do NOT invent or summarize away detail. Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. IMPORTANT: include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text (e.g. "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. Prefer a few substantive sections over many thin ones.
We need to decide which sections to include: About the role (we have "About The Role" paragraph). Responsibilities (the list after "In this role, you will"). Requirements (the "What You’ll Need To Succeed (required Skills)" and "Required Skills" maybe combine). Qualifications maybe not separate; but we have "Preferred Skills". Could treat "Skills" as a section for required skills? Actually they have "Required Skills" list and "Preferred Skills". Could combine into Skills section with sublists? But rule: Use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can have sections: About the role, Responsibilities, Requirements, Skills, Benefits, Pay, Schedule. Possibly Qualifications not needed if covered by Requirements. We'll include Requirements (education, experience). Skills (required and preferred). Benefits (list). Pay (salary and incentive). Schedule (hybrid 2-3 days). Ensure we don't create empty sections.
We must preserve all substantive information. Let's extract.
Job location: Hybrid [2-3 days in the office]- Wayzata, MN/ Atlanta, GA, USA. Also note visa transfer not possible. That's minor metadata; we can put in a short
maybe under About the role or separate? The instruction: do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it. So we can include location and visa note in a short paragraph after About the role maybe.
Now content:
About The Role paragraph: "We are seeking an experienced Operations Lead - Infrastructure Managed Services (IMS) to lead 24x7 infrastructure operations. The ideal candidate will be responsible for ensuring operational excellence, service reliability, governance compliance, and continuous service improvement across data center, cloud, server, storage, network, and plant infrastructure environments. This leadership role requires strong operational management expertise, stakeholder engagement capabilities, and a proven track record of delivering large-scale infrastructure services while driving transformation, automation, and business outcomes."
We should keep that.
Responsibilities: list after "In this role, you will". Let's extract each bullet:
- Lead end-to-end 24x7 infrastructure and data center operations across multiple sites, ensuring high availability, reliability, and performance of business-critical services.
- Manage infrastructure service delivery across servers, storage, networks, cloud platforms, workplace technologies, and plant infrastructure environments while maintaining operational stability.
- Drive operational governance by monitoring SLAs, KPIs, incident trends, change activities, problem management processes, and service performance metrics.
- Establish and maintain robust operational review frameworks including Weekly Business Reviews (WBRs), Monthly Business Reviews (MBRs), Quarterly Business Reviews (QBRs), and executive reporting.
- Serve as the primary operational escalation point for customers, business stakeholders, vendors, and delivery teams, ensuring timely resolution of critical issues and major incidents.
- Lead, mentor, and develop operational teams through workforce planning, staffing management, performance reviews, coaching, succession planning, and capability development.
- Manage budgets, forecasting, resource utilization, operational costs, and financial performance while driving cost optimization initiatives.
- Identify operational risks, develop mitigation strategies, ensure compliance with governance standards, audit requirements, security policies, and business continuity objectives.
- Drive continuous improvement, automation, and operational transformation initiatives to improve service quality, productivity, customer experience, and overall operational efficiency.
- Collaborate with cross-functional teams, business leaders, architecture, engineering, security, and service management organizations to support strategic infrastructure initiatives and organizational goals.
That's a list.
Requirements: "What You’ll Need To Succeed (required Skills)" paragraph includes:
- Bachelor's degree in Computer Science, Information Technology, Engineering, or related field.
- 12+ years of experience in IT Infrastructure Operations, Service Delivery, or Managed Services environments.
- Proven experience leading large-scale infrastructure operations across global or multi-site environments.
- Strong experience managing Data Center Operations, Cloud Services, Servers, Storage, Networks, and Infrastructure Platforms.
- Demonstrated success leading operational teams and managing large support organizations.
- Experience managing customer-facing operations and executive stakeholder relationships.
- Strong financial management, budgeting, forecasting, and resource planning experience.
- Experience leading operational transformation and automation initiatives.
- Excellent problem-solving, communication, presentation, and leadership skills.
Then "Required Skills" list (maybe categorised):
Operational Leadership
Infrastructure Operations Management
Data Center Operations
Service Delivery Management
ITIL Service Management
Operational Governance
Incident, Problem & Change Management
Infrastructure Expertise
Server Platforms (Windows/Linux)
Storage Technologies
Enterprise Networking
Cloud Platforms (Azure, AWS, GCP)
Data Center Infrastructure
Plant/Manufacturing Infrastructure Management & Governance
SLA/KPI Management
Risk & Compliance Management
Business Continuity & Disaster Recovery
Vendor & Contract Management
Financial Planning & Cost Optimization
Resource and Capacity Management
Transformation & Improvement
Process Improvement
Automation & Digital Transformation
Operational Analytics & Reporting
Continuous Service Improvement (CSI)
Service Modernization
These are required skills; we can treat as list items under Requirements or Skills. The instruction: Use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we could have Requirements (education/experience) and Skills (required and preferred). But we also have Preferred Skills list.
Preferred Skills:
- ITIL Foundation/Expert Certification.
- PMP, PgMP, or Prince2 Certification.
- Experience in manufacturing, industrial, or plant infrastructure environments.
- Experience managing global delivery teams across multiple geographies.
- Exposure to AI-driven operations, predictive monitoring, and infrastructure automation technologies.
We'll include Skills section with two sublists? Could just list all required and preferred as separate maybe with headings inside? But we must only use for section headings; inside we can have
or
- . We could have a
introducing required skills then a
for required, then a for preferred then
. That's fine.
Benefits: list:
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
Pay: Salary And Other Compensation: annual salary between $90,000 to $112,000 depending on experience and other qualifications. Also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to terms.
Schedule: Work Model: hybrid role requiring 2-3 days a week at a client location in either Wayzata, MN/ Atlanta, GA, USA. Also note about flexibility.
We should also include location and visa note maybe as a short paragraph after About the role.
Now we need to output only HTML fragment, no /, no markdown fences.
Let's construct:
About the Role
We are seeking an experienced Operations Lead - Infrastructure Managed Services (IMS) to lead 24x7 infrastructure operations. The ideal candidate will be responsible for ensuring operational excellence, service reliability, governance compliance, and continuous service improvement across data center, cloud, server, storage, network, and plant infrastructure environments. This leadership role requires strong operational management expertise, stakeholder engagement capabilities, and a proven track record of delivering large-scale infrastructure services while driving transformation, automation, and business outcomes.
Location: Hybrid (2-3 days in the office) – Wayzata, MN or Atlanta, GA, USA. Note: This role is not able to offer visa transfer or sponsorship now or in the future.
Responsibilities
- Lead end-to-end 24x7 infrastructure and data center operations across multiple sites, ensuring high availability, reliability, and performance of business-critical services.
- Manage infrastructure service delivery across servers, storage, networks, cloud platforms, workplace technologies, and plant infrastructure environments while maintaining operational stability.
- Drive operational governance by monitoring SLAs, KPIs, incident trends, change activities, problem management processes, and service performance metrics.
- Establish and maintain robust operational review frameworks including Weekly Business Reviews (WBRs), Monthly Business Reviews (MBRs), Quarterly Business Reviews (QBRs), and executive reporting.
- Serve as the primary operational escalation point for customers, business stakeholders, vendors, and delivery teams, ensuring timely resolution of critical issues and major incidents.
- Lead, mentor, and develop operational teams through workforce planning, staffing management, performance reviews, coaching, succession planning, and capability development.
- Manage budgets, forecasting, resource utilization, operational costs, and financial performance while driving cost optimization initiatives.
- Identify operational risks, develop mitigation strategies, ensure compliance with governance standards, audit requirements, security policies, and business continuity objectives.
- Drive continuous improvement, automation, and operational transformation initiatives to improve service quality, productivity, customer experience, and overall operational efficiency.
- Collaborate with cross-functional teams, business leaders, architecture, engineering, security, and service management organizations to support strategic infrastructure initiatives and organizational goals.
Requirements
- Bachelor's degree in Computer Science, Information Technology, Engineering, or related field.
- 12+ years of experience in IT Infrastructure Operations, Service Delivery, or Managed Services environments.
- Proven experience leading large-scale infrastructure operations across global or multi-site environments.
- Strong experience managing Data Center Operations, Cloud Services, Servers, Storage, Networks, and Infrastructure Platforms.
- Demonstrated success leading operational teams and managing large support organizations.
- Experience managing customer-facing operations and executive stakeholder relationships.
- Strong financial management, budgeting, forecasting, and resource planning experience.
- Experience leading operational transformation and automation initiatives.
- Excellent problem-solving, communication, presentation, and leadership skills.
Skills
Required skills:
- Operational Leadership
- Infrastructure Operations Management
- Data Center Operations
- Service Delivery Management
for prose. Do NOT repeat the job title as a heading. Do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it. Preserve ALL substantive information; do NOT invent or summarize away detail. Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. IMPORTANT: include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text (e.g. "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. Prefer a few substantive sections over many thin ones. We need to decide which sections to include: About the role (we have "About The Role" paragraph). Responsibilities (the list after "In this role, you will"). Requirements (the "What You’ll Need To Succeed (required Skills)" and "Required Skills" maybe combine). Qualifications maybe not separate; but we have "Preferred Skills". Could treat "Skills" as a section for required skills? Actually they have "Required Skills" list and "Preferred Skills". Could combine into Skills section with sublists? But rule: Use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can have sections: About the role, Responsibilities, Requirements, Skills, Benefits, Pay, Schedule. Possibly Qualifications not needed if covered by Requirements. We'll include Requirements (education, experience). Skills (required and preferred). Benefits (list). Pay (salary and incentive). Schedule (hybrid 2-3 days). Ensure we don't create empty sections. We must preserve all substantive information. Let's extract. Job location: Hybrid [2-3 days in the office]- Wayzata, MN/ Atlanta, GA, USA. Also note visa transfer not possible. That's minor metadata; we can put in a short
maybe under About the role or separate? The instruction: do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it. So we can include location and visa note in a short paragraph after About the role maybe. Now content: About The Role paragraph: "We are seeking an experienced Operations Lead - Infrastructure Managed Services (IMS) to lead 24x7 infrastructure operations. The ideal candidate will be responsible for ensuring operational excellence, service reliability, governance compliance, and continuous service improvement across data center, cloud, server, storage, network, and plant infrastructure environments. This leadership role requires strong operational management expertise, stakeholder engagement capabilities, and a proven track record of delivering large-scale infrastructure services while driving transformation, automation, and business outcomes." We should keep that. Responsibilities: list after "In this role, you will". Let's extract each bullet: - Lead end-to-end 24x7 infrastructure and data center operations across multiple sites, ensuring high availability, reliability, and performance of business-critical services. - Manage infrastructure service delivery across servers, storage, networks, cloud platforms, workplace technologies, and plant infrastructure environments while maintaining operational stability. - Drive operational governance by monitoring SLAs, KPIs, incident trends, change activities, problem management processes, and service performance metrics. - Establish and maintain robust operational review frameworks including Weekly Business Reviews (WBRs), Monthly Business Reviews (MBRs), Quarterly Business Reviews (QBRs), and executive reporting. - Serve as the primary operational escalation point for customers, business stakeholders, vendors, and delivery teams, ensuring timely resolution of critical issues and major incidents. - Lead, mentor, and develop operational teams through workforce planning, staffing management, performance reviews, coaching, succession planning, and capability development. - Manage budgets, forecasting, resource utilization, operational costs, and financial performance while driving cost optimization initiatives. - Identify operational risks, develop mitigation strategies, ensure compliance with governance standards, audit requirements, security policies, and business continuity objectives. - Drive continuous improvement, automation, and operational transformation initiatives to improve service quality, productivity, customer experience, and overall operational efficiency. - Collaborate with cross-functional teams, business leaders, architecture, engineering, security, and service management organizations to support strategic infrastructure initiatives and organizational goals. That's a list. Requirements: "What You’ll Need To Succeed (required Skills)" paragraph includes: - Bachelor's degree in Computer Science, Information Technology, Engineering, or related field. - 12+ years of experience in IT Infrastructure Operations, Service Delivery, or Managed Services environments. - Proven experience leading large-scale infrastructure operations across global or multi-site environments. - Strong experience managing Data Center Operations, Cloud Services, Servers, Storage, Networks, and Infrastructure Platforms. - Demonstrated success leading operational teams and managing large support organizations. - Experience managing customer-facing operations and executive stakeholder relationships. - Strong financial management, budgeting, forecasting, and resource planning experience. - Experience leading operational transformation and automation initiatives. - Excellent problem-solving, communication, presentation, and leadership skills. Then "Required Skills" list (maybe categorised): Operational Leadership Infrastructure Operations Management Data Center Operations Service Delivery Management ITIL Service Management Operational Governance Incident, Problem & Change Management Infrastructure Expertise Server Platforms (Windows/Linux) Storage Technologies Enterprise Networking Cloud Platforms (Azure, AWS, GCP) Data Center Infrastructure Plant/Manufacturing Infrastructure Management & Governance SLA/KPI Management Risk & Compliance Management Business Continuity & Disaster Recovery Vendor & Contract Management Financial Planning & Cost Optimization Resource and Capacity Management Transformation & Improvement Process Improvement Automation & Digital Transformation Operational Analytics & Reporting Continuous Service Improvement (CSI) Service Modernization These are required skills; we can treat as list items under Requirements or Skills. The instruction: Use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we could have Requirements (education/experience) and Skills (required and preferred). But we also have Preferred Skills list.
Preferred Skills:
- ITIL Foundation/Expert Certification.
- PMP, PgMP, or Prince2 Certification.
- Experience in manufacturing, industrial, or plant infrastructure environments.
- Experience managing global delivery teams across multiple geographies.
- Exposure to AI-driven operations, predictive monitoring, and infrastructure automation technologies.
We'll include Skills section with two sublists? Could just list all required and preferred as separate maybe with headings inside? But we must only use for section headings; inside we can have
or
- . We could have a
introducing required skills then a
for required, then a for preferred then
. That's fine.
Benefits: list:
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
Pay: Salary And Other Compensation: annual salary between $90,000 to $112,000 depending on experience and other qualifications. Also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to terms.
Schedule: Work Model: hybrid role requiring 2-3 days a week at a client location in either Wayzata, MN/ Atlanta, GA, USA. Also note about flexibility.
We should also include location and visa note maybe as a short paragraph after About the role.
Now we need to output only HTML fragment, no /, no markdown fences.
Let's construct:
About the Role
We are seeking an experienced Operations Lead - Infrastructure Managed Services (IMS) to lead 24x7 infrastructure operations. The ideal candidate will be responsible for ensuring operational excellence, service reliability, governance compliance, and continuous service improvement across data center, cloud, server, storage, network, and plant infrastructure environments. This leadership role requires strong operational management expertise, stakeholder engagement capabilities, and a proven track record of delivering large-scale infrastructure services while driving transformation, automation, and business outcomes.
Location: Hybrid (2-3 days in the office) – Wayzata, MN or Atlanta, GA, USA. Note: This role is not able to offer visa transfer or sponsorship now or in the future.
Responsibilities
- Lead end-to-end 24x7 infrastructure and data center operations across multiple sites, ensuring high availability, reliability, and performance of business-critical services.
- Manage infrastructure service delivery across servers, storage, networks, cloud platforms, workplace technologies, and plant infrastructure environments while maintaining operational stability.
- Drive operational governance by monitoring SLAs, KPIs, incident trends, change activities, problem management processes, and service performance metrics.
- Establish and maintain robust operational review frameworks including Weekly Business Reviews (WBRs), Monthly Business Reviews (MBRs), Quarterly Business Reviews (QBRs), and executive reporting.
- Serve as the primary operational escalation point for customers, business stakeholders, vendors, and delivery teams, ensuring timely resolution of critical issues and major incidents.
- Lead, mentor, and develop operational teams through workforce planning, staffing management, performance reviews, coaching, succession planning, and capability development.
- Manage budgets, forecasting, resource utilization, operational costs, and financial performance while driving cost optimization initiatives.
- Identify operational risks, develop mitigation strategies, ensure compliance with governance standards, audit requirements, security policies, and business continuity objectives.
- Drive continuous improvement, automation, and operational transformation initiatives to improve service quality, productivity, customer experience, and overall operational efficiency.
- Collaborate with cross-functional teams, business leaders, architecture, engineering, security, and service management organizations to support strategic infrastructure initiatives and organizational goals.
Requirements
- Bachelor's degree in Computer Science, Information Technology, Engineering, or related field.
- 12+ years of experience in IT Infrastructure Operations, Service Delivery, or Managed Services environments.
- Proven experience leading large-scale infrastructure operations across global or multi-site environments.
- Strong experience managing Data Center Operations, Cloud Services, Servers, Storage, Networks, and Infrastructure Platforms.
- Demonstrated success leading operational teams and managing large support organizations.
- Experience managing customer-facing operations and executive stakeholder relationships.
- Strong financial management, budgeting, forecasting, and resource planning experience.
- Experience leading operational transformation and automation initiatives.
- Excellent problem-solving, communication, presentation, and leadership skills.
Skills
Required skills:
- Operational Leadership
- Infrastructure Operations Management
- Data Center Operations
- Service Delivery Management
for section headings; inside we can have
or
- . We could have a
introducing required skills then a
- for required, then a
- Lead end-to-end 24x7 infrastructure and data center operations across multiple sites, ensuring high availability, reliability, and performance of business-critical services.
- Manage infrastructure service delivery across servers, storage, networks, cloud platforms, workplace technologies, and plant infrastructure environments while maintaining operational stability.
- Drive operational governance by monitoring SLAs, KPIs, incident trends, change activities, problem management processes, and service performance metrics.
- Establish and maintain robust operational review frameworks including Weekly Business Reviews (WBRs), Monthly Business Reviews (MBRs), Quarterly Business Reviews (QBRs), and executive reporting.
- Serve as the primary operational escalation point for customers, business stakeholders, vendors, and delivery teams, ensuring timely resolution of critical issues and major incidents.
- Lead, mentor, and develop operational teams through workforce planning, staffing management, performance reviews, coaching, succession planning, and capability development.
- Manage budgets, forecasting, resource utilization, operational costs, and financial performance while driving cost optimization initiatives.
- Identify operational risks, develop mitigation strategies, ensure compliance with governance standards, audit requirements, security policies, and business continuity objectives.
- Drive continuous improvement, automation, and operational transformation initiatives to improve service quality, productivity, customer experience, and overall operational efficiency.
- Collaborate with cross-functional teams, business leaders, architecture, engineering, security, and service management organizations to support strategic infrastructure initiatives and organizational goals.
- Bachelor's degree in Computer Science, Information Technology, Engineering, or related field.
- 12+ years of experience in IT Infrastructure Operations, Service Delivery, or Managed Services environments.
- Proven experience leading large-scale infrastructure operations across global or multi-site environments.
- Strong experience managing Data Center Operations, Cloud Services, Servers, Storage, Networks, and Infrastructure Platforms.
- Demonstrated success leading operational teams and managing large support organizations.
- Experience managing customer-facing operations and executive stakeholder relationships.
- Strong financial management, budgeting, forecasting, and resource planning experience.
- Experience leading operational transformation and automation initiatives.
- Excellent problem-solving, communication, presentation, and leadership skills.
- Operational Leadership
- Infrastructure Operations Management
- Data Center Operations
- Service Delivery Management
for preferred then
- . That's fine.
Benefits: list:
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
Pay: Salary And Other Compensation: annual salary between $90,000 to $112,000 depending on experience and other qualifications. Also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to terms.
Schedule: Work Model: hybrid role requiring 2-3 days a week at a client location in either Wayzata, MN/ Atlanta, GA, USA. Also note about flexibility.
We should also include location and visa note maybe as a short paragraph after About the role.
Now we need to output only HTML fragment, no /, no markdown fences.
Let's construct:
About the Role
We are seeking an experienced Operations Lead - Infrastructure Managed Services (IMS) to lead 24x7 infrastructure operations. The ideal candidate will be responsible for ensuring operational excellence, service reliability, governance compliance, and continuous service improvement across data center, cloud, server, storage, network, and plant infrastructure environments. This leadership role requires strong operational management expertise, stakeholder engagement capabilities, and a proven track record of delivering large-scale infrastructure services while driving transformation, automation, and business outcomes.
Location: Hybrid (2-3 days in the office) – Wayzata, MN or Atlanta, GA, USA. Note: This role is not able to offer visa transfer or sponsorship now or in the future.
Responsibilities
Requirements
Skills
Required skills: