Operations Lead, Global Partnerships

For our client, we are seeking a Operations Lead, Global Partnerships to join the team of a leader in the Finance & Insurance space. This role will lead partner operations across a complex, international ecosystem, ensuring smooth execution between external partners and internal product, engineering, design, and analytics teams. The position will focus on resolving operational blockers, strengthening reporting and revenue reconciliation, and supporting the performance of strategic partnerships. It is well suited for someone who thrives in fast-moving environments, brings strong executive presence, and can help translate partner needs into scalable operational processes. Location: New York, NY - US based candidates only, no visa sponsorship available Compensation: $200,000 – $235,000 annually Responsibilities Serve as the primary contact for partners, coordinating with Product, Engineering, Design, BI, and UXR to manage blockers Own escalations, contract triggers, and ensure KPI delivery for partnerships Build and maintain analytics and revenue-reconciliation infrastructure for consistent data usage Track delivery and monetization of video, localization, syndication, and AI-feed content Feed operational data into business development and product strategies for partner positioning and international expansion Act as the first responder for partner-reported issues, including bugs and outages Manage the incident channel and executive communications for critical issues, ensuring root-cause analysis is conducted Lead the agenda and KPIs for weekly and monthly business reviews Qualifications 5-8+ years in partner operations, business operations, or account management, preferably with large platform or OEM relationships Bachelor's degree in Business, Operations, or related field; MBA or advanced degree is a plus Experience managing complex partner relationships with contractual, technical, and commercial aspects Strong track record in cross-functional coordination among Engineering, Product, Design, and Marketing teams Proficient in building and managing reporting and analytics infrastructure, with data fluency to engage with partner analysts Demonstrated executive presence in interactions with senior partner stakeholders Ability to remain calm and structured under pressure, especially during escalations and fast-moving issues Comfortable working across international geographies and time zones Benefits Flexible Time Off program Hybrid work model Variety of medical insurance options with $0 cost premium for employee coverage Benefits effective from day 1, including competitive 401K match with no vesting requirement Progressive family plan benefits Opportunity to work for a global, industry-leading technology company Engaging work in a collaborative environment Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.