Global Partnerships Operations Lead

About the role

Canva's Partnerships org spans Resellers, Alliances, Agencies, and Growth Partners — and it's one of the biggest levers for our Enterprise Growth. This role focuses on owning Canva's Partner Relationship Management platform (currently Allbound) end-to-end, including architecture, partner experience, integrations, and continuous improvement across all four partnership pillars.

Responsibilities

• Assess current workflows and technology to build a longer-term roadmap and vision for the platform and processes as we scale.
• Manage an onshore/offshore deal registration and order processing team, setting the bar for quality, speed, and accuracy while building scalable processes.
• Design and run critical commercial processes: solutions engagement workflows, partner referral payments, margin, and MDF management across the ecosystem.
• Own the partner agreements and contract operations process — from initial execution through amendments and renewals — in close partnership with Legal and Finance.
• Lead the infrastructure behind Canva's account mapping and lead-sharing motion, making co-sell actionable and measurable.
• Own the Partnerships forecast: build the model, track coverage and conversion, and provide senior leadership with a reliable, data-backed view of partner-sourced revenue.
• Build the reporting and insights layer for the Partnerships org, ensuring clear, consistent visibility into pipeline, partner performance, revenue attribution, and program health.
• Own partner enablement infrastructure in partnership with PMM and Enablement: onboarding journeys, training frameworks, and systems to accelerate partner productivity.
• Partner with Sales, Operations, Finance, and Legal to ensure frictionless partner commercial motions and escalate issues proactively.
• Shape overall partner program strategy: tier design, program governance, and the framework for investing in and rewarding the partner ecosystem.
• Own partner pipeline hygiene and governance to ensure accurate, up-to-date, and consistently managed partner opportunities.
• Establish partner communications governance to align customer-facing communications with partner sales motions.
• Design and scale partner renewal operations to drive predictable renewals, reduce operational effort, and deliver a consistent partner experience.

Requirements

• Experience building or owning the operations layer for a multi-channel partner program at a SaaS company, with a track record of fixing broken deal registration flows.
• Fluency in the partner tech stack: PRM platforms, ecosystem tooling like Crossbeam, and CRM integrations.
• Ability to balance detail-oriented tasks (e.g., payment reconciliation) with strategic leadership (e.g., presenting program health to senior leadership).
• Experience working across multiple partner types — resellers, agencies, alliances, or ISVs — and understanding their unique commercial and operational logic.
• Experience managing or mentoring distributed teams, setting clear expectations, and maintaining motivation across time zones.
• Strong cross-functional collaboration skills, with experience navigating Finance, Legal, RevOps, and Sales to drive shared decisions.

About the Team

This role sits within GTM Ops and serves as the operational backbone of Canva's Partnerships org, spanning Resellers, Alliances, Agencies, and Growth Partners globally. You'll report to the Head of GTM Ops and collaborate closely with the Partnerships leadership team, GTM Operations, Finance, Sales, and Legal. You'll also direct an onshore/offshore deal registration and order processing team, ensuring accountability for both systems and the people running them.

Benefits

• Equity packages to align your success with Canva’s growth.
• Health benefits plans to support your well-being.
• 401(k) retirement plan with company contribution.
• Inclusive parental leave policy supporting all parents and carers.
• Annual Vibe & Thrive allowance for well-being, social connection, office setup, and more.
• Flexible leave options to recharge and support personal needs.

For more details, visit lifeatcanva.com.